IT Support Officer (Entry / Junior)

Role overview

We are looking for an entry-level IT Support Officer who is comfortable with technology and enjoys helping people solve technical issues. In this position, you will support day-to-day IT operations, keep systems running smoothly, and help create a dependable digital work environment.

What you will do

• Assist with troubleshooting hardware, software, and broader system problems.
• Handle incoming user support requests and work through technical issues in an efficient way.
• Install, set up, and maintain devices as well as software applications.
• Support user accounts, permissions, and access management tasks.
• Record support work and keep logs and documentation accurate and up to date.
• Help monitor systems and carry out routine operational support activities.
• Work with internal teams to improve IT services and the overall user experience.
• Contribute ideas and support efforts aimed at improving processes and technology use.

What we are looking for

• A basic understanding of computer systems, operating systems, and networking principles.
• Good troubleshooting ability, with strong attention to detail.
• Comfort using common productivity and collaboration software.
• A willingness to learn new tools and broaden technical knowledge.
• Strong verbal and written communication skills, along with a customer-first approach.
• The ability to organize work, prioritize tasks, and manage several requests at once.
• A positive attitude and interest in helping others through technology.

What we offer

• Hands-on exposure to modern technologies and varied IT environments.
• Opportunities for learning and professional development.
• A flexible, remote-friendly work setup.
• A collaborative and encouraging team culture.
• Clear potential for career growth and progression.
• An environment that values innovation, teamwork, and ongoing improvement.

Work style

This is a full-time role with a remote, hybrid, and flexible working arrangement.