IT Support Officer (Entry / Junior)

Role Overview

This full-time junior IT Support Officer role is based in Australia and is suited to someone who is eager to build a career in technical support. The position focuses on helping users, solving day-to-day technology issues, and keeping IT systems running reliably.

What You'll Do

• Act as the first point of contact for hardware, software, and system-related support issues.
• Set up, configure, and look after computers, devices, and business applications.
• Help with basic network connectivity matters and routine system administration tasks.
• Record support tickets, monitor their progress, and close them in a timely, professional way.
• Investigate technical problems and apply practical fixes.
• Work with internal teams to help maintain secure and stable IT operations.
• Assist with upgrades, maintenance work, and ongoing process improvements.

What We're Looking For

• A basic grasp of computer systems, operating systems, and networking fundamentals.
• Good troubleshooting ability and a practical approach to problem-solving.
• Clear communication skills and a strong customer service mindset.
• The ability to juggle several support requests and decide what needs attention first.
• Exposure to office productivity tools and common IT software is an advantage.
• A willingness to learn new technologies and keep improving technical knowledge.
• Comfort working on your own as well as alongside a team.

What We Offer

• Opportunities to grow your career and develop professionally.
• A supportive team environment with close collaboration.
• Practical, hands-on exposure to current technologies and IT operations.
• Ongoing learning, guidance, and chances to build your skills.
• An inclusive workplace that values innovation.
• Competitive compensation and a full benefits package.

Additional Information

This opportunity is intended for entry-level or junior candidates. The role is onsite and full-time.