IT Service Operations Specialist

About the Opportunity

This role sits within a new organisation that is developing its internal IT function from the ground up. You will take ownership of day-to-day IT service operations and help improve the end-user experience across the business.

The position involves practical leadership across incident, problem, and change management, along with service reporting and ongoing improvement. The focus is on keeping operations stable, maintaining strong service standards, and making delivery better over time.

This is an on-site position in Hamilton, making it a strong fit for someone already based in the Waikato region.

What You’ll Bring

You should have a background in IT service delivery, service desk leadership, or IT operations. A working knowledge of ITIL-style processes such as incident, problem, change, and request handling is important.

Strong stakeholder communication is also needed, including the ability to stay calm, set expectations clearly, and keep people informed. Experience working with vendors or managed service providers and holding them accountable to outcomes will be valuable.

We are looking for someone with a practical improvement mindset who can make processes more effective without adding unnecessary complexity.

What’s On Offer

This is a permanent position with genuine ownership and influence. It offers the opportunity to help build and shape service operations in a greenfield environment.

The role is local to Hamilton/Waikato and is not a remote position. It gives you visibility for the work you do, especially around service quality, improvement, and operational stability.

You will join a team that values delivery, practicality, and strong ways of working.

Next Steps

Applications should be submitted through this advertisement. Candidates will be reviewed as applications are received.

If you have questions, you can speak with Imtiaz Mohammed on +64 27 231 8437 and mention Job ID: 17767 for a confidential discussion.

To be considered, you must be a New Zealand citizen, a New Zealand resident, or already hold the legal right to work in New Zealand with a valid visa.

References will be requested at the appropriate stage, so do not include them on your CV when applying.

The recruiting organisation is a specialist group focused on connecting people with the right opportunities and employers.

Additional Information

This role is intended for someone established in the Waikato region and able to work on-site in Hamilton. It is a permanent opportunity with no remote-work arrangement.