IT Change Manager (f/m/d)

About the organization

Delos Cloud is a start-up initiated by SAP that is building a sovereign cloud platform to support the digital transformation of Germany’s public sector. The platform plays a key role in realizing the German Administrative Cloud Strategy (DVS) while meeting the required standards for data protection, IT security, and secrecy defined by the BSI. Delos Cloud works with federal, state, and local IT service providers and extends their service offering. The role offers varied, meaningful work in a modern and innovative environment.

Role overview

As an IT Change Manager, you will own and improve the end-to-end IT change management process in line with ITIL. You will oversee how change requests are received, assessed, coordinated, approved, implemented, and reviewed afterward, with the aim of reducing risk and service disruption for critical business systems.

Key responsibilities

• Run and continuously enhance the IT change management workflow, covering intake, orchestration, impact analysis, approval, implementation, and post-change review.
• Coordinate the change schedule across applications, infrastructure, and cloud services, and resolve dependencies and clashes in partnership with project, operations, partner management, and sales teams.
• Design, document, and improve IT service and support processes such as incident, problem, service request, and change management, with emphasis on standardization and automation.
• Prepare and lead the Change Advisory Board (CAB) and other governance forums, ensuring that decisions are transparent and that risks, approvals, rollback plans, test plans, and outcomes are fully recorded.
• Track and report on process and change metrics such as success rates, lead times, and process compliance, then turn insights into concrete improvement actions.
• Support product owners, project managers, and technical teams in following change and process standards, and help build a culture of disciplined change and continuous improvement.
• Serve as a contact person for questions related to IT change management, compliance, and audit matters.

What you need

• A completed degree in business informatics, computer science, business administration, or a related discipline.
• Several years of experience in IT change management, IT service management, or IT process management within a corporate or cloud/managed services setting.
• Strong understanding of ITIL-based change and service management, plus hands-on experience with ITSM tools such as ServiceNow or Jira Service Management, ideally backed by ITIL or an equivalent certification.
• Practical experience in mapping, analyzing, and improving IT processes using methods such as BPMN, along with KPI-driven problem identification and optimization.
• Excellent analytical and conceptual thinking, a structured and solution-focused working style, and the ability to balance governance requirements with pragmatic delivery in agile environments, ideally with DevOps or similar methods.
• Very strong communication and facilitation skills, with confidence working across all seniority levels and leading CAB sessions, workshops, conflict resolution, and escalation handling.
• Fluency in German and English.

What the employer offers

• A flexible working setup that supports a healthy work-life balance.
• Strong learning and career development opportunities.
• Competitive pay, plus employee discounts and vouchers.
• Flexible work models, including home-office options and time-off arrangements.
• Mobility benefits such as a company car policy and JobRad.
• In-office benefits including free lunch, water, high-quality coffee, and outdoor sports opportunities.
• Additional benefits such as a company pension scheme, share participation options, and a working time account.
• Structured onboarding with a personal buddy.

Additional information

Expected travel for this role is between 0% and 30%. Career level: Professional. The position is listed as Regular Full Time or Part Time, though the stated employment type for this record is full-time. The requisition ID is 448381. Work area: Information Technology. Additional locations were not specified.

Inclusion and equal opportunity

Delos Cloud emphasizes inclusion, employee well-being, and flexible working models so that people from all backgrounds can thrive. The company is committed to equal employment opportunity and offers accessibility accommodations for applicants with physical and/or mental disabilities. Applicants who need support with the application process can contact the Recruiting Operations Team at Careers@sap.com.

Policy and compliance notes

For SAP employees, only permanent roles are eligible for the employee referral program under the applicable referral policy, and specific conditions may apply for vocational training roles. Employment decisions are made without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in line with applicable legal requirements. Candidates are also expected to comply with the guidelines for ethical use of AI in the recruitment process, as violations may lead to disqualification.