Housekeeping Attendant

Company Overview

Fairmont The Palm is a premium resort in Dubai’s Palm Jumeirah area, known for its upscale guest experience and wide range of facilities. The property includes 391 rooms and suites, dedicated Fairmont Gold rooms and lounge access, and 11 food and beverage venues offering international dining. Among the dining concepts are Little Miss India, Frevo Brazilian churrasco, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, and Vuvuzela. The resort also offers a large pool and beach area, a health club, Serenity Spa Dubai, and the Fairmont Falcons Kids’ Club.

Role Summary

The Housekeeping Attendant is responsible for keeping guestrooms and assigned areas clean, orderly, and ready for guest use while following the brand’s service and hygiene standards.

Key Duties

• Clean guest rooms thoroughly, including dusting, making beds, removing used linen, collecting fresh linen, vacuuming, cleaning bathrooms, washing inside windows, and restocking room supplies according to brand standards.
• Place the cleaning-in-progress sign and keep room doors closed while servicing rooms.
• Contact room service to clear trays and trolleys from rooms.
• Use cleaning products and equipment correctly and responsibly.
• Provide accurate room status updates at the end of each shift.
• Keep linen storage, supply areas, and landings tidy and organized.
• Empty vacuum cleaners before they become too full.
• Escalate issues or uncertainties to the supervisor for the assigned floor.
• Assist guests and team members politely and professionally.
• Handle lifting, carrying, or pulling tasks as needed, including heavier items.
• Immediately hand over any lost and found items to security.
• Report rooms that are not to be serviced, including DND or unoccupied rooms, on the assigned floor.
• Notify the Floor Housekeeper about mattress protectors, blankets, bedspreads, or valances that need replacement.
• Report any suspicious individuals to the housekeeping office or security team.
• Flag any potential health and safety risks without delay.
• Maintain high standards of personal grooming and uniform presentation.
• Report malfunctioning equipment promptly.
• Follow all departmental policies and procedures.
• Carry out any other tasks assigned by the management team.

Qualifications

A high school diploma, vocational training, and/or at least one year of work experience is required. Strong written and spoken English is essential. Experience in a luxury hotel setting is an advantage but not mandatory. The role also calls for a warm, friendly personality, good people skills, and a strong commitment to personal cleanliness and grooming.