Hostess - Butterfly Room

About Rosewood Doha

Rosewood Doha is a landmark luxury destination shaped by the coral reefs of Qatar. It brings together an ultra-luxury hotel, serviced apartments, private residences, dining venues, wellness, retail, and events within one integrated setting. The property features 155 hotel keys, 162 serviced apartments, and 276 private residences, supported by multiple restaurants and lounges, extensive event areas, and carefully curated lifestyle experiences. It also includes Asaya, Qatar’s first members-only social wellness club, along with Rosewood’s signature Manor Club for Club Room and Suite guests.

Since its opening in July 2025, the property has earned several international and regional recognitions, including acknowledgements from the Michelin Guide, Forbes Travel Guide, and Qatar Tourism. As part of Rosewood Hotels & Resorts, it represents a modern approach to luxury hospitality that extends beyond accommodation into community, lifestyle, and experience-led service.

Why This Role Matters

At Rosewood Doha, the focus is on meaningful careers, personal growth, and a culture built around relationship hospitality and making the place. Team members are encouraged to bring their authentic selves to work, develop with confidence, and contribute to an environment that values inclusion, support, and excellence.

Role Overview

The Hostess for Butterfly Room is responsible for creating a welcoming first impression, managing guest flow, supporting reservations, and helping ensure smooth daily restaurant operations. The role requires strong guest engagement, attention to detail, polished communication, and the ability to work closely with the restaurant and wider hotel team.

Key Responsibilities

• Deliver the brand promise consistently through attentive, high-quality guest service.
• Represent the restaurant and Rosewood Hotels & Resorts professionally at all times.
• Handle guest and associate concerns quickly and effectively.
• Maintain positive, respectful interactions with guests and colleagues.
• Support hotel and restaurant service standards in day-to-day operations.
• Assist guests before and during their dining experience to improve satisfaction and loyalty.
• Identify guest needs and suggest suitable restaurant features and services.
• Welcome guests, seat them appropriately, and manage arrivals and departures smoothly.
• Highlight special attention guests to the team and management.
• Build rapport with regular guests and ensure they are recognized warmly.
• Work collaboratively with other restaurant colleagues in a flexible and supportive way.
• Answer incoming calls courteously and accurately using proper telephone etiquette.
• Provide current and reliable information about the restaurant, menus, and hotel offerings.
• Help optimize table occupancy while managing guest mix appropriately.
• Stay aware of upcoming booking restrictions and special table allocation rules.
• Track reservations confirmed by phone or email and keep records in an organized manner.
• Collect credit card details or other payment information when needed and handle them correctly.
• Attend briefings, tastings, and training sessions to learn menu items, product knowledge, and service standards.
• Complete required assessments and tests as part of ongoing learning.
• Understand the service flow during each meal period and adapt responsibilities when needed.
• Follow opening and closing checklists carefully.
• Perform cashier duties and follow Micros cashiering procedures.
• Reconcile cash and credit card transactions and transfer cash to the back office safe.
• Review OpenTable reservations and print the booking sheet for the briefing.
• Share a detailed handover of reservations with the manager or supervisor on duty.
• Keep the booking system updated to manage arrivals and departures efficiently.
• Greet every arriving guest warmly and leave departing guests with a polished final impression.
• Maintain excellent grooming, hygiene, and personal presentation standards.
• Continue improving skills through training, assessment, and performance feedback.
• Contribute fresh, creative ideas that support the success of the operation.
• Keep stationery and menus organized and supplied for restaurant use.
• Adapt to changes in food and beverage operations as required by the business or market.
• Stay informed about hotel occupancy, arrivals, departures, and special attention guests.
• Remain knowledgeable about local services, attractions, and events in Doha to answer guest questions accurately.

What the Employer Offers

• A competitive salary and benefits package.
• High-quality associate accommodation in prime areas of Lusail and The Pearl.
• A paid day off on your birthday.
• Personalized development plans and continuous learning opportunities.

Working Environment

The role is based in Doha, Qatar and is a full-time, on-site position. It is suited to someone who enjoys guest-facing restaurant service, reservation coordination, and supporting a high-standard luxury hospitality environment.

Additional Notes

The job information provided does not specify the number of vacancies, salary amount, education requirement, or experience range. No internship duration applies.