Head of Facilities & Support

About the Role

This Head of Facilities & Support position is within the Infrastructure and Assets Group, responsible for delivering resilient infrastructure and services that enrich the community. The role involves strategic and operational ownership of the Council's vertical assets, ensuring they are well-managed, sustainable, compliant, and aligned with long-term community goals. As a leader, you will manage a high-performing team and a significant operational budget, focusing on value, performance, and long-term planning.

Responsibilities

• Lead and foster a high-performing, engaged team culture.
• Oversee the performance and long-term strategic planning for the Council's vertical facilities and building portfolio.
• Manage the complete asset lifecycle, including planning, maintenance, renewal, and optimization.
• Administer budgets, manage forecasting, and identify opportunities for cost efficiencies in vertical facilities operations.
• Direct strong contract management, procurement processes, and supplier partnerships.
• Ensure all vertical facilities are safe, compliant, and well-maintained for both staff and community use.
• Provide strategic guidance to internal stakeholders to facilitate informed decision-making.
• Enhance collaboration across Council departments and with external partners to achieve key program objectives.
• Promote best practices in asset management, sustainability initiatives, and carbon reduction efforts.
• Maintain accurate asset data, valuations, and condition assessments to support planning and investment strategies.

Requirements

• A minimum of 10 years of senior leadership experience, preferably in facilities or asset management.
• Substantial experience in asset lifecycle management, strategic planning, and maintenance operations.
• Demonstrated capability in leading teams, driving performance metrics, and influencing strategic outcomes.
• Proficiency in financial management, forecasting, and possessing strong business acumen.
• Experience in procurement, contract administration, and managing supplier relationships.
• Familiarity with building systems, maintenance methodologies, and safety regulations.
• A proven ability to establish and maintain trusted relationships with a diverse range of stakeholders.
• A clear understanding of Te Tiriti o Waitangi principles.
• Experience in navigating complex organizational environments and leading effectively through periods of change.
• Relevant qualifications and project/programme certifications (e.g., PRINCE2, PMP) are considered advantageous.

Perks

• Flexible working arrangements through an award-winning policy.
• Opportunities for professional development and career growth.
• Two dedicated wellbeing days per year.
• Complimentary health insurance via Unimed, including hospital/surgery cover and discounted family membership.
• Free annual health checks and flu vaccinations.
• Option to purchase additional annual leave.
• Reimbursement for eye tests and glasses expenses.
• Discounts at various local businesses, including gyms, cafes, dentists, and hairdressers.

Eligibility

This role is open to individuals with significant senior leadership experience, particularly in facilities or asset management. Candidates should possess strong financial acumen, contract management skills, and a solid understanding of building systems and safety requirements. A demonstrated understanding of Te Tiriti o Waitangi principles is essential. While not mandatory, relevant project management certifications are beneficial. The position requires the ability to build relationships across diverse stakeholder groups and lead teams effectively in a complex environment.

Education Required

Relevant qualifications and project/programme certifications (e.g., PRINCE2, PMP) will be advantageous.