Guest Relation Officer - OWV Lounge
Doha, Doha Municipality, Qatar · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 1 semaine
- Mode de travail
- Au bureau
- Éducation
- College degree in hotel management or related field
- Admissibilité
- Candidates with a degree in hotel management or a related field and prior experience in front office or guest services are suitable for this role. Strong English communication skills and familiarity with front office systems are expected.
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
Job Overview
This role is based at Banana Island Resort Doha by Anantara in Doha, Qatar. As a Guest Relations Officer, you will act as a central point of contact for visitors and play an important role in shaping a warm, smooth, and memorable stay.
About the Employer
Minor Hotels is a global hotel owner, operator, and investor with a portfolio of more than 530 properties. Its brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI, with operations across 50+ countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Role Summary
The Guest Relations Officer is expected to provide attentive service, stay ahead of guest needs, and respond to questions and concerns in a professional and helpful manner. The position requires ownership of guest satisfaction issues, timely follow-up, and a proactive approach to resolving concerns while suggesting suitable alternatives to enhance the guest experience.
Responsibilities
- Deliver a consistently positive and memorable experience for every guest.
- Represent the hotel and brand in a professional, welcoming, and attentive way.
- Anticipate guest expectations and provide support before issues escalate.
- Handle inquiries and requests with care and responsiveness.
- Take responsibility for guest satisfaction concerns and ensure they are resolved.
- Complete follow-up actions promptly and accurately.
- Offer practical alternatives and solutions that improve the overall guest experience.
Qualifications
- A college degree in hotel management or a related discipline is required.
- Prior work experience in front office or guest services is expected.
- Strong communication abilities are essential.
- Hands-on experience with front office systems is needed.
- English proficiency in both written and spoken form is required.
Additional Information
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