Educator

About the Company

lululemon is a performance apparel brand focused on yoga, running, training, and other athletic activities. The company designs technical, functional products and aims to create experiences that help people move, develop, connect, and support their overall wellbeing. Its growth is driven by product innovation, store excellence, a strong people-first culture, and community relationships. The organization also emphasizes positive change and a workplace that is equitable, inclusive, and centered on growth.

Role Overview

The Educator position is a key retail role that helps drive the store’s success. This person delivers high-quality guest service, connects with customers in a genuine way, shares product knowledge, and represents the brand’s community and culture authentically.

Key Responsibilities

• Create a strong guest experience by engaging with customers in a way that respects their time.
• Understand customer needs and offer tailored support for purchases, returns, and related requests.
• Explain product features and benefits clearly so guests can make informed choices.
• Support smooth store transactions and omnichannel services in line with company standards.
• Move across the sales floor as needed to assist multiple guests and respond to changing store priorities.
• Capture customer feedback and coordinate with store leadership to resolve issues appropriately.
• Share information about local community initiatives and help plan or deliver community activities.
• Build a welcoming, inclusive team atmosphere that respects differences and supports both guests and colleagues.
• Develop positive working relationships and collaborate with teammates to improve the overall store experience.
• Handle product presentation tasks such as restocking, replenishing the floor, returning items to place, or relocating stock.
• Use store technology to support operations and enhance service.
• Carry out cleaning tasks throughout the shift to maintain the store’s premium environment.
• Follow workplace safety practices, company procedures, and applicable laws and regulations.

What the Role Calls For

• Commitment to inclusion and diversity in the workplace.
• Honest, ethical, and fair conduct.
• Enjoyment in helping guests and building customer relationships.
• A dependable approach and willingness to take responsibility for actions.
• Awareness of how one’s behavior affects others.
• Ability to work well with others and contribute to shared goals.
• Positive energy and a proactive, engaging attitude.

Eligibility and Availability

Candidates must be legally allowed to work in the jurisdiction of the assigned store. A flexible schedule is required. The role also calls for moving around the store for most of the shift, working collaboratively as part of a team, and completing some tasks independently.

Education and Preferred Background

A high school or secondary school diploma, or an equivalent qualification or above, is preferred.

Benefits and Additional Information

The company offers a total rewards package that includes competitive base pay, a team-based bonus plan, paid time off, employee discounts, fitness and yoga classes, a parenthood top-up program, and personal as well as professional development opportunities. Benefit availability may vary based on location and employment type, and eligibility conditions may apply. The company may change these benefits at any time without prior notice.

If a candidate progresses to interview, they will be contacted by a manager or a member of the People & Culture team. Applicants who require a reasonable accommodation to perform the essential duties of the role may discuss this during interview arrangements.

This position is based in Singapore and is available across multiple store locations.