Front Desk Associate

About Rosewood Doha

Rosewood Doha is a luxury destination in Qatar shaped by the region’s coral reef inspiration. The property brings together a 155-room hotel, 162 serviced apartments, and 276 private residences, supported by restaurants, lounges, event venues, wellness experiences, retail, and curated lifestyle offerings. It also features Asaya, Qatar’s first members-only social wellness club, and the Manor Club for Club Room and Suite guests.

Opened in July 2025, the property has already earned recognition from international and regional bodies such as the Michelin Guide, Forbes Travel Guide, and Qatar Tourism. As part of the global Rosewood Hotels & Resorts portfolio, it represents a modern hospitality concept centered on community, experience, and elevated service.

Why Join Us

Rosewood Doha is built around purpose-driven hospitality where personal growth and meaningful careers are part of the culture. The organization encourages associates to bring their individuality, develop with confidence, deliver memorable experiences, and contribute to a supportive and inclusive workplace.

Associate Experience

• Competitive pay and benefits package.
• Well-appointed associate accommodation in prime areas of Lusail and The Pearl.
• Birthday leave to celebrate your special day.
• Personalized development planning and ongoing learning opportunities.

Role Overview

As a Front Desk Associate, you will report to Front Office leadership and help ensure smooth, professional, and welcoming guest interactions. The role requires strong service standards, accuracy in handling guest accounts and records, and the ability to respond quickly and courteously to requests and concerns.

Key Responsibilities

• Deliver courteous, polished, and engaging guest service at all times.
• Welcome guests, process check-ins, and settle accounts while following all service procedures.
• Keep daily transaction records accurate, including currency exchange and float balancing.
• Respond to guest questions, requests, and issues quickly and effectively.
• Contribute to a positive and professional team culture.
• Follow departmental policies, procedures, and brand service standards.
• Carry out additional duties assigned by management.
• Maintain the highest level of internal and external customer care.
• Make sure emails are handled and completed according to the request.
• Act as a reliable departmental contact who can communicate clearly and find answers efficiently.
• Capture guest details accurately and pass them to the right person or department for action.
• Resolve guest matters within your authority and aim for guest satisfaction.
• Communicate effectively with guests, colleagues, managers, and directors.
• Complete daily record sheets accurately and file them properly.
• Highlight unresolved matters and update your senior manager.
• Maintain the handover log for the next shift, noting pending items for follow-up.
• Use hotel equipment confidently, including computers and photocopiers.
• Escalate issues to the HOD, manager, or supervisor as needed.
• Be available to cover different shifts when required, including day and night shifts.
• Promote hotel facilities and share operating hours for food and beverage outlets.
• Build strong knowledge of the surrounding area and guest rooms, including views, amenities, features, and room types.
• Stay curious, share knowledge, and help others learn.
• Maintain strong knowledge of products and services offered inside and outside the hotel.
• Record all special requests in the guest’s Opera profile.
• Work toward upselling goals and support other departments when needed.
• Maintain healthy working relationships across departments.
• Complete reasonable tasks requested by senior management within your ability.
• Work independently and set a strong example for others.
• Follow brand standards consistently to support audit results.
• Collect guest preferences daily and update profiles accordingly.
• Continuously exchange questions and answers with other associates to support learning and teamwork.

Working Conditions

This is a full-time, onsite role based in Doha, Qatar. The position requires flexibility to work across shifts, including both day and night duty when needed.