Field Service Engineer

Position summary

This role is for a Field Service Engineer 3 focused on DeltaV DCS and cybersecurity support in Doha. The position covers advanced technical support across Emerson’s DeltaV Distributed Control System and related cybersecurity offerings, helping customers throughout the full service and project lifecycle. Work may include maintenance, resident engineer support, diagnostics, installation, commissioning, start-up, and resolving complex issues. The role serves as a central technical contact for customers and internal teams, with an emphasis on system reliability, performance, and stronger cybersecurity outcomes.

Key responsibilities

• Act as the main technical contact for customer service contracts, project work, and support engagements.
• Carry out advanced maintenance activities, troubleshooting, and system health checks in line with contractual and customer expectations.
• Lead service and project execution, including surveys, design reviews, installation, commissioning, upgrades, and start-up support.
• Perform and assist with cybersecurity assessments and on-site cybersecurity deployment activities.
• Analyze and close out difficult technical issues, working with global support and engineering teams when needed.
• Advise customers on ways to improve system reliability and overall performance.
• Support resident engineer assignments, preventive maintenance, and emergency on-call coverage to meet response commitments.
• Prepare and keep technical records up to date, such as architecture documents, functional design specifications, software design documents, and method statements.
• Take part in factory acceptance testing, site acceptance testing, plant start-ups, and system upgrade activities.
• Coach service engineers and technicians to build capability and share technical knowledge.
• Spot potential service or product opportunities at customer locations and pass qualified leads to sales teams.
• Follow company business processes, documentation standards, and all health, safety, and environmental requirements.
• Comply with Health, Safety and Environment policies and practices.

Candidate profile

The ideal candidate is customer-focused, able to build trust, and comfortable working with both clients and internal stakeholders. Strong communication, structured problem-solving, and sound judgment are important, especially when handling complex technical situations. The role also calls for collaboration, ownership, and a results-driven mindset in a fast-moving environment.

Requirements

• A bachelor’s degree, or equivalent hands-on experience, in engineering or another relevant technical field.
• Background supporting industrial automation or control systems in customer-facing or service-based roles.
• Solid understanding of DCS, PLC, or similar automation platforms and system integration.
• Practical site experience with installation, commissioning, troubleshooting, and maintenance work.
• Strong written and spoken English communication skills.
• Willingness to travel, work at customer sites, and participate in on-call support when needed.
• Experience with DeltaV DCS, safety systems, or industrial cybersecurity solutions is an advantage.
• Exposure to IT/OT integration, networking, or industrial communication protocols is preferred.
• Prior work in oil and gas, process, or energy projects is beneficial.
• Relevant technical certifications or formal training in automation or cybersecurity would be a plus.
• Ability to secure the required work permits, certifications, or site access approvals in Qatar.

Perks and benefits

• Competitive and flexible benefits coverage designed for employees and their families.
• Medical insurance support.
• Employee Assistance Program.
• Tuition reimbursement.
• Access to employee resource groups and recognition programs.
• Paid parental leave for both mothers and fathers.
• Vacation and holiday leave.
• Flexible time-off arrangements.
• Training, mentorship, coaching, and on-the-job learning opportunities.
• Career development support from onboarding through leadership growth.

Additional information

The organization emphasizes inclusion, collaboration, and employee wellbeing. It supports diverse teams, continuous learning, mentorship, leadership development, and a balance between work and personal life. The work environment values innovation, long-term growth, and strong team contribution.

The company also highlights a commitment to HSE compliance and expects employees to align with established business processes, documentation standards, and safety practices.