Ecommerce Manager
Croydon, England, United Kingdom (Hybrid) · À temps plein
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- Expérience
- N'importe lequel
- Salaire
- GBP 40,000 – GBP 48,000 / year
- Ouvertures
- 1
- Publié
- il y a 1 heure
- Work mode
- Hybride
- Eligibility
- Candidates with B2C experience in Tech FMCG or FMCG and a background in eCommerce/customer support operations are suitable. Experience across Europe and US markets is beneficial but not required.
- Resume
- Required to apply
Where you'll work
Description de l'emploi
Role overview
This position is for an Ecommerce Manager based in Greater London, supporting consumer-facing support operations and digital commerce activity. The role sits at the centre of eCommerce and B2C service delivery, with responsibility for day-to-day customer support, frontline relationship handling, and the coordination of service across multiple digital channels. You will also assist with eCommerce platforms overseen by the Head of Commercial Projects, helping ensure a strong online customer experience and consistent service quality. In addition, the position includes some B2B account support.
The company is looking for someone with experience in Tech FMCG or FMCG, ideally with a background in consumer eCommerce and operational team leadership.
Working pattern and location
This is a full-time role, Monday to Friday, with a hybrid schedule of 3 days in the office. On-site parking is available. The job is located in Greater London / Croydon, England, United Kingdom.
Compensation
The salary range for this role is £40,000 to £48,000 per year.
Key responsibilities
- Oversee the day-to-day management of eCommerce and marketplace activity.
- Monitor digital performance and customer support outcomes through analytics and reporting.
- Lead, coach, and develop the support team across digital customer touchpoints.
- Handle technical and systems-related coordination needed to support platform operations.
- Work closely with internal teams to keep channels aligned and ensure smooth cross-functional delivery.
Candidate profile
- Background in B2C operations, particularly within Tech FMCG or FMCG environments.
- Experience managing third-party marketing activity.
- A proactive approach to problem-solving and day-to-day execution.
- Flexibility and adaptability in a fast-moving business setting.
- Experience working across Europe and US markets is preferred, though not essential.
What the role offers
- Opportunity to join a forward-thinking gaming business.
- A supportive team culture.
- Clear development opportunities.
- A well-equipped break area with gaming consoles and a fully stocked bar.