E-Commerce Operations Specialist

Role overview

This position sits within a beauty and wellness e-commerce business based in West Singapore. The company builds and sells nutritional supplements, skincare, cosmetics, and fashion-related products through a range of online sales channels.

The team is looking for an e-commerce professional who can manage marketplace operations, support live-selling activities, improve online performance, and work closely with marketing, customer service, logistics, and inventory functions to grow sales and strengthen brand presence.

Core responsibilities

• Take charge of the day-to-day running of major online stores and marketplaces such as Shopify, Lazada, Shopee, and other regional platforms.
• Plan and implement e-commerce initiatives that improve revenue, brand reach, and overall store performance.
• Coordinate with the live host and support the full livestream workflow to boost conversions and increase brand awareness.
• Monitor key metrics including sales, ROAS, CTR, and related platform data, then use the findings to fine-tune campaigns and improve conversion and user experience.
• Create and maintain strong product listings with search-friendly descriptions, high-quality images, and correct product details.
• Set up and manage promotions, product bundles, and category merchandising.
• Use performance data and A/B testing to improve store results and marketing effectiveness.
• Work with the marketing team on coordinated campaigns across email, social media, paid search, and influencer channels.
• Apply SEO, SEM, content marketing, and affiliate marketing methods to bring in traffic and increase sales.
• Support customer experience improvements by focusing on UI, UX, and after-sales service.
• Partner with customer service to address enquiries, complaints, and returns while maintaining high satisfaction levels.
• Work alongside logistics and inventory teams to keep stock accurate, orders fulfilled on time, and processing smooth.

Requirements

• Bachelor’s degree in Marketing, Business, E-Commerce, or a related discipline.
• At least 5 years of relevant e-commerce experience, preferably in retail or consumer goods.
• Hands-on experience with e-commerce tools, CRM systems, Google Analytics, and digital marketing platforms such as SEO, SEM, Google Ads, Meta/Facebook, Instagram, and TikTok.
• Strong background in managing and improving online sales campaigns across multiple digital channels.
• Ability to work well with cross-functional teams and provide effective leadership when needed.
• Capability to analyse data and turn it into practical strategy improvements.
• Comfortable working under pressure, handling demanding deadlines, and staying goal-focused.
• A proactive, collaborative, and positive team attitude.
• Fluency in English and the ability to speak Mandarin with Mandarin-speaking associates, partners, and clients.
• Experience leading teams and working across departments is preferred.
• Prior exposure to regional or international markets, especially Singapore, Malaysia, and Indonesia, is an advantage.

Benefits and work environment

• Five-day work week with weekends off.
• Competitive compensation package with performance-linked incentives and staff welfare benefits.
• Clear opportunities for career growth in a fast-expanding company.
• A lively workplace with a young, innovative team.
• Structured training and development support.

About the company

Founded in Singapore in 2020, the organisation operates across beauty and wellness, offering supplements and skincare products under several brands. It positions itself in the premium segment and aims to become a globally recognised leader in beauty and wellness, especially in anti-ageing.

The group also has operations in China, Malaysia, Singapore, Hong Kong, Canada, and the United States.

Additional information

Industry: E-commerce (Beauty and Wellness)

Location: West Singapore

The company is building a premium beauty and wellness portfolio that includes skincare, nutritional products, cosmetics, and beauty-fashion offerings.