E-Commerce Operations Manager

About JET Charge

JET Charge is part of Australia’s transition to cleaner transport and energy. The business focuses on delivering EV charging with no emissions and no upfront charging cost, while helping build the infrastructure, software and energy management capabilities that support the country’s electrified future. It works on complex commercial charging projects and plays a major role in how EV charging is designed into commercial buildings and developments.

Role Overview

JET Charge is seeking an E-Commerce Operations Manager to take ownership of the daily running and ongoing optimisation of its Retail and Wholesale online store. This is a hands-on execution role where you will keep the channel operating smoothly, improve the underlying processes, and reduce manual effort as the business scales.

You will be involved in store content, customer experience, order fulfilment, systems, process improvement and coordination across teams. The position is best suited to someone who enjoys solving operational challenges, simplifying recurring work, and building reliable ways of working across multiple functions.

Key Responsibilities

Your work will cover the practical management of the e-commerce channel as well as broader operational improvement initiatives. You will help ensure product content stays accurate, customer journeys are smooth, and orders move efficiently from checkout to delivery.

Additional Information

This role is a full-time position based in Melbourne or Sydney, with a hybrid work arrangement. The company is looking for someone who can help strengthen the systems, processes and customer experience behind the Retail and Wholesale e-commerce channel.

Eligibility

Applicants must be Australian citizens or permanent residents with unrestricted work rights.

Application Note

To apply, candidates are asked to submit a CV.

What You’ll Be Doing

• Oversee the daily operation of JET Charge’s Retail and Wholesale online store.
• Ensure product details, images, technical specifications and supporting content remain accurate, current and high quality.
• Improve the customer journey from product discovery through to order completion and fulfilment.
• Coordinate with Operations, Warehouse, Marketing, Finance, Tech, Business Development and external partners so orders are processed and delivered reliably.
• Spot fulfilment bottlenecks, process gaps and customer experience issues, then work with the relevant teams to address the root cause.
• Support channel growth initiatives such as referral programmes, pricing activities, partnerships and new customer acquisition or service models.
• Convert new initiatives into clear, documented and repeatable processes once they are stable.
• Review procurement, operations, finance and business development workflows to find repetitive work and improve it through SOPs, automation or system updates.
• Work with the Tech team and outside vendors to enhance the store and the systems that support it.
• Bring the right stakeholders together, define next steps clearly and drive actions through to completion.

What You’ll Bring

• Minimum 3 years of experience in a fast-moving operational environment.
• Background in e-commerce, operations, growth, process improvement, business operations or a similar field.
• Comfort working in a scaling business where established playbooks may not yet exist.
• Strong comfort with data and numbers, including using them to diagnose issues, set targets and prioritise work.
• A systems-and-process mindset with the ability to think in workflows, ownership, handoffs and repeatable operating models.
• Strong organisational ability and the capacity to manage several priorities across different teams.
• Confidence collaborating across functions such as Operations, Warehouse, Marketing, Finance, Tech, Business Development and external partners.
• High accountability and persistence in staying close to an issue until it is resolved.
• A practical, hands-on style focused on execution and continuous improvement.
• Curiosity and initiative, with the ability to switch between problem types without losing focus.

Benefits

• Flexible work arrangements.
• Tailored opportunities for career development.
• EV charging benefits.

Culture

JET Charge describes its culture as diverse, determined and fearless, and says its people are a key competitive advantage. The business invests in its team and aims to provide an environment that supports growth and delivery.