Digital IT Support Specialist

About the Role

Join Manchester University NHS Foundation Trust (MFT), a leading healthcare provider situated at Europe's largest health academic campus in Oxford Road, Manchester. MFT serves over a million people annually with a dedicated team of over 30,000 professionals. This role is crucial in ensuring the smooth operation of our technology infrastructure, directly contributing to the delivery of exceptional patient care. We foster a collaborative culture that values teamwork, respect, and inclusion, offering clear development pathways and supporting employee wellbeing. Your contribution will be significant from day one, making a real difference in the lives of others.

Responsibilities

• Oversee the installation, configuration, upgrades, and ongoing support of all client technology systems, including desktops and virtual Windows servers.
• Provide comprehensive technical support for the Trust's electronic patient record system, EPIC.
• Offer technical guidance and assistance to colleagues to ensure the seamless delivery of 1st, 2nd, and 3rd line support services.
• Collaborate with Digital IT Support and End User Technology teams to plan and implement high-quality end-user technologies, adhering to healthcare industry standards and EPIC best practices.
• Administer and maintain supporting infrastructure and applications, including antivirus solutions, VDI environments, hardware asset management, and mobile device management tools.
• Support the upkeep of the Trust's systems and applications across both on-premises and cloud-based infrastructures.
• Advise on capacity and availability management, proposing effective and efficient solutions.
• Lead the deployment, configuration, management, maintenance, and monitoring of all workspace devices, hardware, and software upgrades according to Trust standards.
• Offer expert technical advice on safeguarding the security and confidentiality of the Trust’s PCs, mobile devices, and data against cyber threats.
• Manage, monitor, and resolve incidents, problems, and service requests within designated areas, meeting all agreed-upon timelines, processes, and procedures.
• Contribute to the delivery of integrated digital support services, encompassing 1st, 2nd, and 3rd line support, with a strong emphasis on knowledge sharing.

Requirements

• Proven experience in IT support, particularly with client systems, desktops, and virtual Windows servers.
• Familiarity with electronic patient record systems, ideally EPIC.
• Experience in providing 1st, 2nd, and 3rd line technical support.
• Knowledge of infrastructure and application administration, including antivirus, VDI, hardware asset management, and mobile device management.
• Understanding of on-premises and cloud-based system maintenance.
• Experience with capacity and availability management principles.
• Proficiency in managing and upgrading workspace devices, hardware, and software.
• Strong understanding of IT security principles and data protection.
• Experience in incident, problem, and service request management.
• Excellent communication and collaboration skills for knowledge sharing.

Additional Information

For further details or informal visits, please contact Faisal Amin, Head of Digital IT Support & End User Technology, at Faisal.Amin@mft.nhs.uk.