Customer Support Representative (m/f/d)

Role overview

Texas Instruments Europe is looking for a Customer Support Representative to join its Customer Support Center in Freising, Bavaria. This role is suited to someone who enjoys helping people, solving issues quickly, and working in an environment where priorities can change from day to day.

In this position, you will serve as a key contact for customers, helping transform inquiries and problems into positive outcomes while supporting the company’s operational goals and customer experience standards.

What you will do

• Handle customer issues and turn them into successful resolutions
• Work closely with teams across the business to solve more complex customer problems
• Help strengthen internal processes and improve the overall customer journey
• Use internal tools to answer customer questions and keep accurate records of interactions
• Analyze data to resolve customer concerns and support key operational performance measures
• Identify and fix mismatches in data between TI and its customers
• Build productive working relationships both inside and outside the organization
• Contribute ideas and feedback as part of a collaborative support team

What is required

The minimum qualification is either a high school diploma or GED with at least 2 years of experience in a call center or customer support setting, or an Associate degree in business administration or a closely related discipline.

Strong written and spoken English skills are essential. The company also values candidates who can communicate clearly, stay organized, pay close attention to detail, and solve problems creatively in a fast-moving environment.

Preferred background and tools

• Ability to explain technical or complex topics in simple terms
• Careful, detail-oriented work style
• Genuine interest in helping customers
• Quick thinking and practical problem-solving ability
• Comfort working in a busy environment with shifting priorities
• Ability to work independently while contributing well in a team
• Prior experience in customer service or support
• Hands-on experience with Microsoft Excel, including filters, formulas, and pivot tables
• Familiarity with email tools, ticketing platforms, and CRM systems
• Knowledge of German, French, Spanish, or Italian is an advantage

About Texas Instruments

Texas Instruments is a global semiconductor company that develops, manufactures, and sells analog and embedded processing chips used in industries such as industrial equipment, automotive, data centers, personal electronics, and communications. The company focuses on making electronics more affordable, reliable, and energy efficient through semiconductor innovation.

Why join TI

• The company supports career ownership and professional growth
• You will collaborate with highly skilled colleagues shaping the future of electronics
• TI values diverse perspectives and inclusive teamwork
• Competitive pay and benefits are offered to support employees and their families

Additional information

Texas Instruments is an equal opportunity employer and is committed to maintaining a diverse and inclusive workplace.

Employment may be subject to export control and licensing restrictions under applicable laws and regulations. If those rules prevent you from performing the role without an export license, TI may either consider you for another suitable position that does not require one or choose not to proceed with the employment process.