Customer Success

About Lumi

Lumi is an AI storytelling company founded by Colin Kaepernick. Its goal is to make storytelling accessible to everyone by using generative AI in creative and educational ways. The team builds advanced generation tools that help people design characters, develop narratives, and create original stories from anywhere.

At present, Lumi works with K-12 schools, helping students produce comics and graphic novels in the classroom while partnering with teachers to improve engagement and literacy outcomes.

Role Overview

The Customer Success team member will support school partners throughout their journey with Lumi, from onboarding through ongoing program delivery and relationship management. This role focuses on helping educators and district leaders get the most value from the platform and related programming.

Key Responsibilities

• Guide new schools through onboarding so they have a smooth, effective start with Lumi.
• Design and deliver professional development sessions that help educators use storytelling and technology confidently in the classroom.
• Develop trusted relationships with teachers, administrators, and district decision-makers while representing Lumi as a reliable partner.
• Run recurring school and district check-ins to track progress, collect input, and resolve issues.
• Plan and manage enrichment trips, guest speaker sessions, and year-end showcases to support program goals and high-quality execution.
• Use the platform’s feedback features to gather user insights and turn them into practical improvements.
• Act as the customer’s advocate by partnering with product and leadership teams to improve Lumi’s offerings.

What Lumi Values

• Ownership: You can independently drive work from kickoff to completion with strong attention to quality and stakeholder satisfaction.
• Communication: You build trust through clear, thoughtful, and empathetic interaction with both external partners and internal teams.
• Adaptability: You handle change well and approach problems with initiative and creativity.
• Focus: You know how to prioritize the work that creates the greatest impact and aligns with district needs and company mission.
• Excellence: You hold yourself to a high standard and aim to deliver outcomes that stand out.

Requirements

• At least 3 years of experience in customer success, education program management, or a similar area.
• Strong people and organizational skills, with the ability to handle several stakeholders and projects at once.
• Genuine interest in education and an understanding of the needs of schools and districts.
• Confidence in leading professional development sessions and facilitating conversations with varied audiences.
• Comfort working with technology platforms and enthusiasm for learning and teaching new tools.

Compensation

Annual salary range: USD 90,000 to USD 120,000.

Equity offered: 0.02% to 0.06%.

Location

This position is remote within the United States, with regular in-person meetups.

Application Instructions

Interested candidates should email their experience and a short note explaining their fit for the role to the hiring team at jobs@lumistory.ai.