Customer Success Specialist

Role Overview

This position is for a Customer Success Specialist based in Riyadh, Saudi Arabia. The role focuses on building strong customer relationships, guiding new users through adoption, and ensuring clients receive timely support and value from the platform.

Key Responsibilities

• Act as the main contact for a dedicated group of customers and maintain strong, long-term relationships while delivering a high level of satisfaction.
• Lead onboarding for new customers, provide training, and support them through the initial adoption phase so they can start seeing value quickly.
• Stay in regular contact through check-ins, business reviews, and health assessments to track usage, spot risk early, and resolve issues before they grow.
• Work closely with Product, Support, and Sales teams to represent customer needs and help drive issues to resolution in a timely manner.
• Look for opportunities to increase product usage, encourage feature adoption, and support retention and growth objectives.
• Collect customer feedback and organize it into useful insights that can help improve the product and the overall experience.
• Handle customer communication, documentation, and support in both Arabic and English for an international customer base.

Qualifications

• 0 to 3 years of experience in a customer-facing position, such as Customer Success, Account Management, Support, or Sales.
• Professional-level fluency in both Arabic and English, written and spoken, is required.
• Strong communication and interpersonal abilities, including rapport building, active listening, and clear explanation of complex topics across email, phone, and video calls.
• Experience with SaaS products or platforms is highly preferred.
• Comfort with technology and the ability to learn new software quickly are important.
• Strong analytical thinking and problem-solving ability, with a practical approach to resolving customer challenges.
• Well-developed organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced setting.
• Bachelor’s degree in Business, Communications, or a related discipline, or equivalent hands-on experience.

Additional Information

This is a full-time onsite role in Riyadh, Saudi Arabia. The role is designed for professionals who can work effectively with a diverse international clientele and manage customer interactions in both Arabic and English. No salary, perks, or vacancy count were specified in the source information.

Eligibility

Candidates with customer-facing experience and complete Arabic-English fluency are suitable for this role. Applicants should be able to operate in a fast-moving environment, handle multiple priorities, and work with minimal guidance while supporting customers end to end.