Customer Success Manager
New York City Metropolitan Area · À temps plein
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- Expérience
- 4–6 yrs
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 1 jour
- Work mode
- Au bureau
- Eligibility
- Experienced professionals with 4 to 6 years in customer success, account management, or a closely related field, especially those with enterprise B2B experience.
- Resume
- Required to apply
Where you'll work
Description de l'emploi
About Embrava
Embrava creates hardware and software products for today’s workplace. Its Desk Sign, Room Sign, and Any Sign offerings are designed to improve the employee experience in flexible work settings, support hybrid work adoption, and provide organizations with accurate, real-time visibility into space usage. The company works with major global enterprises and is expanding rapidly.
The Role
Embrava is hiring an experienced Customer Success Manager for an on-site position in Hudson Yards, New York City. In this role, you will manage the post-sale journey for a portfolio of enterprise customers, lead them through onboarding, encourage sustained product adoption, and develop long-term relationships that support retention and account growth. The ideal candidate is both a trusted advisor and commercially aware, and can succeed in a fast-paced, high-growth environment.
Key Responsibilities
- Guide new customers through onboarding and oversee the implementation process until adoption is established.
- Act as the main day-to-day contact for your assigned customer portfolio.
- Track account health and step in early to reduce churn risk.
- Take ownership of renewals and confidently manage commercial discussions.
- Spot and convert upsell and expansion opportunities within existing accounts.
- Work closely with sales on cross-sell opportunities.
- Bring customer feedback back into the organization to help improve products and internal processes.
- Travel when needed for customer visits and industry events.
Ideal Background
The position calls for someone with 4 to 6 years of experience in customer success, account management, or a similar function. You should have a strong history of handling enterprise accounts in a B2B setting, along with excellent communication, negotiation, and relationship-building abilities. Experience working with both hardware and software, or with SaaS products, would be an added advantage. Strong organization and the ability to manage a broad, complex portfolio are also important.
Compensation
The package includes base salary plus OTE and performance-based incentives.