Customer Services Agent - Spanish Speaker
Doha Metropolitan Area · À temps plein
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- Expérience
- 1 an et plus
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 5 jours
- Mode de travail
- Au bureau
- Éducation
- High school qualification
- Admissibilité
- Candidates with a high school qualification, at least 1 year of customer service experience, and fluency in English plus German, Spanish, or Italian may apply. The role is suited to people who can work shifts, including nights, and handle a fast-paced contact centre environment.
- CV
- Candidature requise
Description de l'emploi
About the Role
Qatar Airways’ Doha Contact Centre is seeking a motivated customer service professional to join its high-performing team. In this position, you will support customers in German, Spanish, and Italian, while also assisting English-speaking customers through phone, email, and web chat. The focus of the role is to deliver excellent service, keep customer satisfaction high, and work as part of a collaborative contact centre team.
Key Responsibilities
- Handle incoming customer calls in a professional manner and respond to questions while promoting Qatar Airways products and services through selling, upselling, and cross-selling where suitable.
- Prepare new bookings, modify existing reservations, and provide fare quotes along with applicable ticketing and reissue rules.
- Manage multiple products and service requests, and route more complex matters to senior contact centre staff when needed.
- Assist with e-commerce, trade, and frequent flyer programme activities.
- Process ticket refunds.
Training and Onboarding
Selected candidates will complete 5 weeks of classroom-based training followed by 4 weeks of on-the-job training. The training covers the Amadeus global distribution system as well as Qatar Airways products and policies. Experienced team members and industry specialists will guide you throughout the learning period.
Benefits and Conditions
The role comes with a competitive salary package, travel benefits, relocation support for candidates living outside Wroclaw, annual leave, and any other benefits provided under local labour law.
About Qatar Airways Group
Qatar Airways Group has expanded from a small fleet into a diverse global organisation operating across 12 businesses. The company is known for rapid growth, strong ambition, and a culture that encourages innovation, teamwork, and high standards.
How to Succeed in This Role
You should bring strong service instincts, a positive attitude, and the ability to work well in a busy contact centre environment. The role suits someone who is adaptable, calm under pressure, and committed to delivering a premium customer experience.
Application Details
Reference number: 2600005O. Job family: Customer Service. Location: Qatar-Doha. Closing date: 2026-06-30.
Additional Information
Applicants should note that the work pattern includes shifts, including night shifts.