Customer Service Specialist

Company Overview

GLOMACS Training & Consultancy provides professional development and training solutions designed to meet the changing needs of companies and working professionals around the world. The organization is committed to high standards and ethical business conduct, and it holds ISO 9001:2008 and ISO 29990:2010 certifications. Its team of trainers brings international knowledge together with practical industry experience to deliver modern courses that strengthen capability, boost performance, and support business growth.

Role Summary

The Customer Service Specialist will be responsible for developing and sustaining client relationships, managing day-to-day client communication, drafting professional business correspondence, and assisting in the delivery of premium training services. The ideal candidate should present a refined, client-oriented approach and confidently represent GLOMACS in every interaction.

Key Responsibilities

• Develop and nurture durable relationships with clients throughout the GCC and MENA regions.
• Act as the main contact for Arabic-speaking customers.
• Respond to client questions, manage follow-ups, and coordinate tasks with accuracy and professionalism.
• Communicate clearly in English with internal departments, trainers, and overseas clients.
• Work closely with operations, marketing, and training teams to ensure client requirements are fully addressed.
• Assist with sales and account management tasks, including suggesting relevant courses and engaging clients.
• Keep client details, records, and CRM entries current and accurate.
• Help improve customer satisfaction and reinforce GLOMACS’ reputation for excellent service.

Requirements

• Fluency in English, with strong verbal and written communication abilities.
• Ability to prepare professional English correspondence with confidence.
• Prior exposure to client relations, account management, customer service, or the training sector is an advantage.
• Strong skills in interpersonal communication and negotiation.
• A polished, professional, and client-first manner.
• Capability to manage multiple tasks, set priorities, and perform effectively in a busy environment.

Additional Information

This position is based in Dubai, United Arab Emirates, and is a full-time onsite role. No stipend or salary details were provided in the source material. No application deadline, start date, duration, or number of openings was mentioned.