Customer Service & Sales Support Executive

About the role

Callington Middle East, based in JAFZA, is looking for a customer-oriented Customer Service & Sales Support Executive with 5 to 7 years of professional experience. The position supports both sales operations and customer service activities in a busy environment. The right candidate will have solid experience in order handling, customer account coordination, sales administration, and SAP Business One.

This position calls for strong communication, a sharp eye for detail, and the ability to handle several priorities at once while maintaining accuracy and responsiveness.

Sales support

• Support the sales team by preparing quotations, processing orders, and following up on open actions.
• Assist with managing customer accounts.
• Work closely with logistics, procurement, and finance teams to ensure orders move smoothly through fulfilment.
• Monitor sales performance and contribute to achieving team targets.

Customer service

• Act as the main contact for customer questions, orders, complaints, and service requests.
• Develop and maintain positive customer relationships through clear, professional, and timely communication.
• Coordinate with internal teams to resolve customer issues quickly and effectively.
• Track order progress and keep customers informed proactively.
• Keep customer information and related records accurate and up to date.

SAP Business One administration

• Create and maintain quotations, sales orders, delivery notes, invoices, and customer master records in SAP.
• Ensure all SAP B1 transaction data is complete, correct, and well maintained.
• Prepare operational and sales reports using SAP Business One.
• Check stock availability and coordinate with relevant teams to support order fulfilment.
• Contribute to process enhancement and system improvement efforts.

Administrative support

• Draft letters, reports, presentations, and other business documents as needed.
• Maintain well-organized filing systems for customer and sales documentation.
• Assist management with special assignments and general administrative work.

Qualifications and experience

A bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain, or a related discipline is required. The company is seeking someone with 5 to 7 years of experience in customer service, sales administration, sales coordination, or a similar function. Direct, hands-on SAP experience is mandatory. Experience in manufacturing, industrial, chemicals, or other B2B sectors will be considered an added advantage.

Skills and competencies

• Strong working knowledge of SAP modules used for sales, inventory, and customer management
• Very good spoken and written English communication
• Competence in Microsoft Office tools, especially Excel, Word, and PowerPoint
• Strong planning, organization, and multitasking ability
• High accuracy and attention to detail
• Customer-first approach with effective problem-solving capability
• Ability to work independently as well as in a team
• CRM system experience will be an advantage

Performance expectations

• Customer satisfaction and response speed
• Accuracy in order processing
• Timely preparation of quotations and completion of orders
• Efficiency in sales support activities
• Data accuracy and reporting quality in SAP
• Achievement of departmental service and sales goals

Work location

The role is based full time at the Callington Middle East JAFZA office in Dubai, United Arab Emirates.