Customer Service Representative - BNT Levin

Company overview

Bapcor Ltd is a major automotive aftermarket business across the Asia Pacific region, supplying parts, equipment, service, and solutions. Its portfolio includes well-known brands such as Burson, Autobarn, Midas, Truckline, Premier Auto Trade, and Baxters.

The organisation is broader than automotive retail alone; it is a purpose-driven group supported by people. The Melbourne-based corporate team contributes to the direction and performance of the wider Bapcor Group.

By joining, you become part of a supportive company with more than 1,000 locations and over 5,000 employees across Australia, New Zealand, and Thailand. Safety and inclusion are central to the culture, along with a strong focus on customers, products, and the company values of doing the right thing, being in it together, giving a damn, and getting it done.

Role summary

This full-time customer service position is suited to someone with strong people skills, a full New Zealand driver licence, and a genuine interest in automotive parts. The role is based in Levin and follows a Monday to Friday schedule from 8:00 am to 5:00 pm, with alternate Saturday mornings required.

The aim of the job is to deliver excellent service while guiding customers toward the correct parts and solutions for their needs.

What you will do

• Assist trade customers at the counter and handle enquiries by phone.
• Help customers identify suitable vehicle parts and related solutions.
• Pick, pack, and process orders with care and accuracy.
• Look for chances to suggest complementary products or upgrades.
• Develop and maintain positive relationships with a loyal customer base.

What you will need

• Previous experience in customer service; experience in automotive or trade environments is highly valued.
• Comfort using computers, with basic Excel knowledge considered an advantage.
• Interest in cars or automotive parts.
• Clear communication skills and a positive, practical attitude.
• Ability to stay accurate and effective in a busy, fast-moving setting.
• A cooperative mindset and willingness to contribute as part of a team.

Why this role stands out

• An annual day off on your birthday.
• One paid volunteer day each year.
• Free breakfast every morning.
• Competitive pay with performance-based incentives.
• Strong staff discounts on products.
• A flat organisational structure with access to senior leaders.
• Opportunities to build a career within Bapcor across New Zealand, Australia, and Southeast Asia.

Equal opportunity and accessibility

The company welcomes applicants of all ages, cultures, gender identities, abilities, and backgrounds. The recruitment process is designed to be fair, unbiased, and accessible. If accommodation is needed during the application process, candidates can request support by email.