Customer Service Representative

Company overview

Barentz is a global distributor focused on life science and specialty performance ingredients. The company sources branded specialty ingredients from well-known manufacturers around the world and backs its customers with technical support such as pre-mixing, blending, ingredient formulation, and ingredient testing through customized formulation centers and application labs.

Founded in 1953, Barentz operates in more than 70 countries, with a strong footprint in Europe and North America and a fast-expanding presence in Latin America and Asia-Pacific. It has a turnover of $2.5 billion, employs over 2,600 people worldwide, and supports more than 25,000 customers.

Role summary

This position is focused on supporting customer success through relationship management, order and invoice processing, and cross-functional assistance for Personal Care customers and the sales team.

Key duties

• Answer customer service calls, emails, and faxes in a professional and prompt manner.
• Enter and process orders with care, making sure product details, quantities, pricing, and notes are correct.
• Follow up with customers directly whenever clarification or additional action is needed.
• Share information about stock shortages and upcoming customer requirements with the sales team and materials management.
• Build strong customer relationships that promote trust, dependability, and repeat business.
• Keep customer records updated, including contacts, shipping details, notes, and location information.
• Review the daily open-order report and confirm that orders have shipped or been released to warehouses.
• Check bills of lading for accuracy and resolve any issues identified.
• Create invoices and support Accounting with related transactions when required.
• Assist management and the sales team with day-to-day needs.

Experience and profile

Candidates should bring at least 3 years of experience in customer service, sales support, or inside sales. Exposure to supply chain and logistics is required, while experience in regulated industries or distribution is considered an advantage.

The role calls for strong interpersonal and communication abilities, along with the confidence to work with customers, suppliers, colleagues, and managers on a daily basis.

Skills and working style

Success in this role requires the ability to work well in a team, set priorities effectively, and handle issues independently when needed. The ideal candidate is self-driven, energetic, flexible, creative, responsible, and brings a positive, enthusiastic attitude.

Strong proficiency in Microsoft Word, Excel, Teams, and Outlook is needed, along with experience using customer management software.

Why join Barentz

Barentz offers a fast-moving environment with an open culture and direct communication. The company gives employees the freedom to work independently within established goals and expects people who are creative, self-reliant, energetic, and comfortable taking on challenges in a changing environment.

Application note

This is a full-time, onsite opportunity in Boca Raton, Florida.