Customer Service Executive - Global Network Operations

About the Company

Tata Communications focuses on creating a more connected future through innovation and intelligence. Its work spans cloud, mobility, IoT, collaboration, security, media services, and network services, with the goal of shaping a new era in communications.

Role Overview

This position is centered on handling customer queries and operational support. It is an operational role where guidance may be needed from time to time to help deliver accurate and reliable outcomes.

Minimum Qualifications and Experience

The preferred profile is a graduate with 0 to 4 years of relevant experience.

Skills and Knowledge

The role calls for strong problem-solving ability, prior customer support experience in fast-moving, high-availability 24x7 environments, and an active understanding of current technologies used in the domain.

Key Responsibilities

• Take responsibility for customer issues from the point of reporting until resolution is delivered.
• Investigate, analyze, and troubleshoot system or application-related problems to identify suitable fixes.
• Use established escalation processes to route unresolved matters to the right internal teams.
• Work with a proactive mindset to meet service-level agreements and help sustain them consistently.