Customer Service / Checkout Operator

Role overview

Mitre10 MEGA Napier is seeking a confident and quick-on-the-feet team member to join the check-out and customer services area. This role plays a key part in giving shoppers a smooth experience from arrival through to departure.

The store is part of a well-known New Zealand-owned and operated home improvement network, and the Napier branch is described as a busy, energetic environment that continues to expand. The focus is on offering quality products, strong value, and practical advice so customers can complete their DIY projects with confidence.

Key duties

• Respond to customer and team questions in person and by phone.
• Assist with GE Finance enquiries.
• Help customers find products in store.
• Process checkout transactions and support sales at the register.
• Handle unexpected situations calmly and professionally.

What the employer is looking for

• A genuine commitment to excellent customer service.
• Someone who is organised, self-motivated, and comfortable working in a busy setting.
• Strong ability to manage several tasks at once and see them through.
• Experience using point-of-sale systems is useful, though full training will be provided.
• A proactive approach, strong accuracy, and close attention to detail.
• Good comfort with technology and an orderly working style.

Additional information

This position is roster-based and requires alternate weekend work, including both Saturday and Sunday on those weekends.

Retail or other rostered work experience will be considered an advantage.

Applicants should submit a CV and cover letter through the application channel provided by the employer.