Customer Service Associate

Role overview

GE HealthCare is hiring a Customer Service Associate in the United States to deliver responsive, high-quality support to customers, overseas distributors, and subsidiaries while maintaining full compliance with company policies and procedures.

What you will do

• Deliver a strong customer experience for end customers, distributors, and subsidiaries as relevant to the role.
• Accept customer orders, process them according to company systems and policies, and follow them through to shipment to maintain service quality.
• Partner with colleagues across GE HealthCare to resolve disputes effectively.
• Develop trusted relationships with customers and commercial partners.
• Handle customer questions promptly, clearly, and professionally.
• Build a working understanding of the products and the supply chain to support accurate service.
• Work cooperatively within a team and take a flexible, proactive approach to improving service quality.
• Create strong cross-department relationships to better understand how internal actions affect customers and service levels.
• Share accurate information and guidance with customers.
• Prepare quotations for customers and distributors when requested and in line with company policy.

Required experience and skills

• Prior exposure to customer service or a customer-facing environment.
• Strong verbal and written communication abilities.
• Working knowledge of Excel and Word.
• Ability to manage tasks independently in a proactive manner.
• Strong organization and administrative capability.
• High attention to detail.
• Calm, analytical problem-solving style.
• Ability to communicate in the local language, plus additional languages if the role requires it.

Preferred qualities

• Comfort working in a cross-functional, cross-country team setup.
• Willingness to collaborate closely while also driving individual work forward.
• Experience with ERP or SAP systems.
• Fluency in an additional language where the local market requires it.

Additional information

This position does not offer employment visa sponsorship now or in the future. For U.S.-based roles, the annual pay range is $47,600 to $71,400. It is uncommon for a hire to start at or near the top of the range, and compensation will depend on the candidate’s skills, qualifications, experience, and location. The role may also qualify for performance-based incentives, including cash bonuses and/or long-term incentives. Benefits include medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life insurance, disability insurance, accident insurance, and tuition reimbursement.

Equal opportunity and employment conditions

GE HealthCare provides an inclusive work environment and considers employment decisions without regard to protected characteristics such as race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or veteran status. Only candidates legally authorized to work in the United States will be considered. Any offer is subject to successful completion of a drug screen where applicable. While U.S. employees are not currently required by GE HealthCare to be vaccinated against COVID-19, some customers may require vaccination for certain assignments. Relocation assistance is not provided. The application deadline is June 20, 2026.