Customer Service Assistant

About the Role

BoyleSports is seeking a Customer Service Assistant for their retail department in Cork City Centre. This role is crucial in delivering an outstanding customer experience through a helpful, friendly, and knowledgeable approach. You will support the Shop Manager and team in the daily operations of the store, ensuring high standards are maintained. Key duties include managing bets, processing transactions, and occasionally taking charge of shop operations, including opening, closing, and cash management. This position offers opportunities for growth and development within the company, including potential management roles.

Key Responsibilities

• Support the Shop Manager and Assistant Manager in daily store operations.
• Take charge of shop operations, including opening and closing procedures, team guidance, and cash handling, in the absence of management.
• Provide an exceptional customer experience with a helpful, friendly, and knowledgeable demeanor.
• Accurately accept and process customer bets through various channels, including betting terminals and EPOS systems.
• Act as a Brand Ambassador, promoting the company's multi-channel and digital offerings.
• Maintain composure and effectiveness in a fast-paced environment, continuously seeking self-improvement and shop enhancements.
• Ensure high standards of shop presentation throughout the workday.
• Adhere strictly to all operational, safety, and compliance procedures.
• Foster a positive team environment and contribute to team success.
• Uphold Social Responsibility duties.
• Introduce customers to in-shop and online products and services.

Knowledge, Skills, and Experience

• Customer service focus with a commitment to trust and integrity.
• Flexibility to work across 7 days a week as required by business needs.
• Adaptability to the retail shop environment.
• Strong attention to detail and excellent numeracy skills.
• Enthusiastic and proactive individual, capable of working independently and collaboratively.
• A genuine interest in the sports industry and confidence in building customer relationships.
• Ambitious and driven with a desire for career progression within the company.
• Ability to promote the company brand effectively and a results-oriented mindset.
• Exceptional communication and problem-solving skills, with creative thinking abilities.
• Organized, reliable, and dependable work ethic.
• Demonstrated proficiency in cash handling.

Additional Information

BoyleSports is an equal opportunities employer and welcomes applications from all qualified individuals. Full training will be provided, including expanding knowledge of sports and betting. Retail or industry experience is beneficial but not essential.