Customer Relationship Officer

About the Company

Emirates NBD is a leading financial institution across the MENAT region, with operations in 13 countries and a customer base of more than 9 million. It is one of the most prominent banking brands in the UAE, with an estimated brand value of around USD 4 billion. The bank supports customers in achieving their financial goals through a broad suite of services, including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage services. It is also a major player in digital banking, with 97% of financial transactions and service requests completed outside branches. In addition, it operates Liv, its lifestyle digital bank, which serves over half a million users and is among the fastest-growing digital banking platforms in the region.

Role Summary

The Customer Relationship Officer is responsible for delivering consistently high-quality service to Priority Banking customers and supporting their day-to-day banking requirements. The role focuses on improving customer loyalty and profitability through strong service delivery and efficient coordination of banking requests.

Key Responsibilities

• Ensure client satisfaction and maintain service standards at the branch by consistently meeting customer expectations.
• Own the delivery of Priority Banking customer service at the branch and take full accountability for service outcomes.
• Prevent customer complaints related to staff interactions, as these can negatively affect segment performance.
• Monitor and validate TT requests, fixed deposit requests, and account maintenance requests in the BPM tracking system.
• Review documentation carefully and maintain accurate tracking for account opening and credit card applications in the relevant system.
• Coordinate with compliance teams and other internal departments to follow up on documentation submission and related matters.
• Manage and review CRM cases allocated to Priority Banking Centers.
• Work toward sales account targets and track progress against them.

Required Background

The position calls for a university degree in Business or Finance, along with 1 to 2 years of relevant experience, preferably in a bank’s processing, back-office, or customer service function. Familiarity with Finacle, Fin One, MS Excel, and MS Office is expected.

Why Join Emirates NBD

Emirates NBD offers a strong brand reputation, a culture of banking innovation, and opportunities for career growth across the UAE and international offices. The bank also provides competitive compensation, benefits, and perks, including a flexible work policy that allows employees to work from home when suitable.

Additional Information

Candidates are encouraged to carefully review the role requirements and apply only if their skills and experience align with the position.