Coordinator, P2P Appeals

About the Organization

The company focuses on helping healthcare clients strengthen financial outcomes across the reimbursement cycle through scalable services, clinical expertise, and technology-enabled analytics. It emphasizes long-term career growth, professional development, and a workplace that supports both performance and personal growth.

Role Overview

This opportunity sits within Corro Clinical, a physician-led division of CorroHealth that supports hospitals in improving financial performance by evaluating payer and functional-area results, identifying revenue leakage or risk, designing operational fixes, and tracking outcomes over time. The environment is fast-moving and geared toward maintaining a healthy work-life balance while contributing to meaningful improvements in healthcare operations.

Work Location and Schedule

This is a remote role available only to candidates located within the United States. The required shift is Monday through Friday from 11:00 AM to 8:00 PM EST, and no alternate schedule can be accommodated. The role pays a firm hourly rate of $19.00.

Key Duties

The position is heavily phone-based, with outbound calling making up about 90% of the workday. A quiet, HIPAA-compliant workspace is essential.

• Contact payers to arrange peer-to-peer discussions with medical directors.
• Reach out to payers on cases that have gone beyond the expected peer-to-peer timeline.
• Record details from payer conversations in the company’s proprietary system.
• Update account status across multiple databases.
• Assist with case entry, peer-to-peer coordination, and appeals-related support as needed.
• Work independently while also contributing effectively in a team setting.
• Take on additional responsibilities when assigned.

Required Capabilities

The ideal candidate is comfortable speaking with people on the phone and can clearly explain what is needed while capturing information quickly and accurately. The role calls for strong organization, the ability to manage several screens and programs at once, and a problem-solving mindset that takes initiative toward resolution. Success in this position also depends on the ability to stay composed in a busy, fast-paced setting, protect sensitive client information, and follow HIPAA/HITECH requirements strictly.

Education and Experience

A high school diploma or equivalent is required, and a bachelor’s degree is preferred. Prior call center experience is also preferred. Familiarity with denial workflows for Medicare, Medicaid, and Commercial/Managed Care lines is an advantage, as is previous experience using hospital EMRs and payer portals. Applicants should be proficient in Microsoft Word and Excel, including basic spreadsheet formulas, copying and pasting within cells, and creating multiple worksheets. Accurate keyboarding skills are expected, with a minimum typing speed of 30 words per minute.

Benefits

The company offers medical, dental, and vision coverage, equipment for the role, 401(k) matching up to 2%, 80 hours of PTO accrued annually, 9 paid holidays, tuition reimbursement, and additional opportunities for professional growth.

Physical and Working Conditions

The role requires solid hand-eye coordination and manual dexterity to use office equipment, as well as the ability to work at a computer for 6 to 8 hours per day in an environment with frequent interruptions. Prolonged sitting may be required. Occasionally, the employee may need to lift or move materials weighing up to 20 pounds. Periods of higher activity and multiple deadlines may also create elevated stress levels. Reasonable accommodations may be provided where appropriate.

Additional Notes

The duties, skills, and requirements listed are intended as a general guide rather than a complete inventory of everything the role may involve. Supervisors may assign additional tasks or expectations as needed.