Client Success Partner

Role overview

The Client Success Partner is the main contact for an assigned client portfolio and is responsible for keeping communication consistent, resolving issues early, and helping sustain strong client relationships. The role focuses on account stewardship, escalation handling, feedback collection, and ensuring clients remain satisfied with the service experience.

Key responsibilities

• Support a dedicated set of Right Management clients and serve as their primary day-to-day contact.
• Handle escalations and questions across program support, candidate delivery, reporting, billing, and global delivery.
• Own client communications, including recurring check-in calls, monthly or quarterly business reviews, and post-event reviews.
• Promote client participation in NPS activities and follow up to strengthen response and feedback quality.
• Collect client feedback and share insights that help improve support and internal processes.
• Stay current on all Right Management offerings and best-practice approaches.
• Work through ambiguous or undefined situations while still driving actions toward a successful outcome.
• Build and maintain long-term client relationships with a consultative, retention-focused approach.
• Partner with operations, delivery, and sales teams to resolve issues and support overall service quality.
• Triage urgent matters and escalate high-priority or critical issues when needed.
• Take on additional accountabilities as assigned.

Experience and qualifications

This position calls for at least 3 years of experience in client project support, customer service, or relationship management. A bachelor’s degree is preferred, though equivalent professional experience may be considered.

Preferred background

Experience in the Right Management career management field is a plus, and prior sales exposure is also considered beneficial.

Equal opportunity and accommodation

ManpowerGroup states that it is an equal opportunity and affirmative action employer. Hiring, training, promotion, and all other employment actions are based on merit and are not influenced by protected characteristics such as race, religion, creed, color, national origin, citizenship, marital status, pregnancy, age, gender, gender identity or expression, sexual orientation, veteran status, political ideology, ancestry, disability, or other legally protected status.

Reasonable accommodation during the interview process is available. Applicants can contact talentacquisition@manpowergroup.com for assistance.