Client Care Operations Executive

About RIMOWA

RIMOWA is the first German Maison within the LVMH Group and a worldwide lifestyle label focused on making essential companions for a lifetime of travel. With more than 120 years of heritage, the brand combines durability with luxury, tradition with innovation, and craftsmanship with design. Its products are built to last, reflecting the belief that the most meaningful journeys endure far beyond a single trip.

Role overview

The Client Care Operations Executive will support the Asia Pacific Client Care function through operational, analytical, and administrative work. This person will help maintain clean and accurate data, build reports, coordinate across teams, support workshop and spare parts activities, and contribute to improvements that strengthen efficiency and the client journey across the region. The role suits someone who is organised, detail-focused, analytical, and comfortable managing data, stakeholders, and operational workflows in a fast-moving luxury retail setting.

Key responsibilities

• Coordinate daily Client Care operations across retail, workshops, logistics, and regional partners.
• Serve as the main contact for repair-related enquiries, status follow-ups, and operational administration.
• Support the rollout of regional Client Care initiatives and projects.
• Track project timelines, follow up on action items, and help ensure deadlines are met.
• Assist with Client Care administration for franchisees, including repair handling and Credit Note processes.
• Compile, review, and maintain weekly, monthly, and annual Client Care KPIs.
• Prepare management reports, dashboards, and business review presentations.
• Study operational patterns to identify ways to improve productivity, turnaround time, and client experience.
• Maintain Client Care databases and safeguard data accuracy and integrity.
• Support reporting on repair lead times, repair volumes, repair conversion, spare parts availability, and other operational metrics.
• Coordinate spare parts ordering, replenishment, and inventory administration.
• Monitor spare parts availability and escalate urgent shortages when needed.
• Track spare parts usage and assist with inventory accuracy.
• Support workshop administration to keep repair operations running smoothly and ensure timely completion.
• Assist with regional repair operations and workflow coordination.
• Review existing processes and suggest improvements that raise operational efficiency.
• Support new tools, digital workflows, and automation initiatives.
• Help standardise processes and documentation across APAC.
• Support testing, rollout, and continuous improvement of Client Care systems and reporting tools.
• Prepare documentation, reports, meeting packs, and presentations.
• Maintain orderly records and operational documentation.
• Provide office administration support to the Client Care team as needed.

Requirements

• Bachelor’s degree.
• 2–4 years of experience in operations, administration, customer service, business support, or a related area.
• Strong Excel capability, including Pivot Tables, XLOOKUP/VLOOKUP, formulas, and data analysis.
• Good working knowledge of PowerPoint and other Microsoft Office applications.
• Strong analytical thinking and problem-solving ability.
• Careful, accurate work style with strong attention to detail, especially when handling numerical data.
• Well-developed organisational skills and the ability to handle several priorities at once.
• Excellent written and spoken English.
• Strong communication and stakeholder management skills.
• Self-driven, practical, and able to work independently.
• Experience in luxury retail, aftersales, or customer service operations is beneficial.
• Familiarity with Microsoft Forms, Power BI, or comparable reporting tools is an advantage.

Additional information

This is a full-time, onsite role based in Singapore, Singapore. The source did not specify salary, number of openings, start date, or application deadline. No internship duration applies.