Clerical Officer

About the Role

dnata, a globally recognised ground services provider, is seeking an enthusiastic and customer-focused Clerical Officer to join its expanding Melbourne Cargo team at Melbourne Airport. This position suits someone who is upbeat, eager to learn, comfortable using a computer, and ready to contribute as part of a close-knit operational team.

What You’ll Do

• Handle most incoming telephone enquiries and provide timely assistance.
• Manage customer service inboxes and respond to email queries.
• Contact agents, consignees, and personal effects customers regarding shipments.
• Work with the warehouse team on bond checks and monitor progress.
• Carry out track-and-trace activity for cargo movements.
• Investigate missing and found cargo cases.
• Support quarantine inspections, destructions, seizures, and abandoned shipments.
• Help organise rotation setups.
• Assist in training new customer service staff.

Skills, Experience and Licences

The role calls for a current Victorian driver’s licence, prior experience in an operational setting with SOPs, solid computer literacy, and strong written and verbal communication. You should bring a high standard of customer service, understand the importance of meeting SLAs, work safely at all times, and contribute positively as a dependable team player who can also work independently.

Eligibility and Requirements

Applicants must be Australian or New Zealand citizens, or hold Australian permanent residency. You must be prepared to complete a pre-employment medical assessment and undergo an Australian Federal Police security check. A valid driver’s licence may be required for some duties. You should also be available to work on a rotating roster and possess basic to intermediate computer skills, excellent communication ability, and strong customer service capabilities.

What’s on Offer

This position offers permanent part-time employment of at least 24 hours per week, with the possibility of moving into full-time work after one year of service. You’ll join a large, supportive team, gain exposure to a global organisation, receive extensive training and support, and have access to on-site parking in a positive team environment.

Additional Information

This opportunity is based at Melbourne Airport in Victoria, Australia, within dnata’s Melbourne Cargo facility. The role is part-time and onsite.