Category Management Client Lead

About the role

We are hiring a Category Management Client Lead in Auckland to strengthen a client’s category management capability and help teams use customer data tools with accuracy and confidence. This role is focused on improving how category decisions are made by acting as a trusted advisor, technical expert, and capability builder.

You will champion the relevant tools and frameworks, support teams in day-to-day adoption, and help embed best-practice category management into routine business processes. The position also involves turning customer insight into clear stories, recommendations, and actions that support stronger category outcomes.

Key responsibilities

• Act as the main subject matter expert for dh tools, Power BI dashboards, and category management frameworks used across the client.
• Help teams adopt the tools effectively by building both their technical confidence and practical capability.
• Provide everyday support, troubleshoot issues, and guide client teams through operational challenges.
• Integrate core category management frameworks into business workflows and decision-making routines.
• Interpret customer insights and convert them into concise narratives, recommendations, and action points that improve category performance.
• Run structured coaching, training, and capability-building sessions across functions.
• Support key initiatives and broader project work as needed.
• Manage user onboarding, issue resolution, communications, and reporting on usage to keep operations running smoothly.

What we’re looking for

We’re seeking someone with hands-on experience in category management within retail and/or manufacturer environments, along with exposure to retail or FMCG businesses. A background of 3 to 5 years in customer insight work, including data analysis and recommendation development, is important.

The ideal candidate is a strong relationship builder who can work effectively with stakeholders at different levels. You should be comfortable working with data, analytical tools, and structured frameworks, and able to simplify complex information into practical guidance.

You’ll also need to be skilled at turning customer insights into meaningful stories that identify opportunities and support category actions. Strong organisation, proactive planning, and the ability to juggle multiple priorities in a fast-moving environment are essential.

We’re looking for someone with solid analytical thinking, a solutions-oriented approach, strong communication skills, and the ability to influence, coach, and support diverse teams. A genuine passion for enabling others and improving capability is also key.

Additional information

Location: Auckland, New Zealand.