Call Center Operator

Role overview

This full-time on-site position in Dubai is for a customer-oriented call center professional who will handle inbound questions, support students, and coordinate communication for a higher education environment. The role is suited to someone who can work independently, manage sensitive information carefully, and contribute to efficient service delivery through CRM tools and organized follow-up.

What you will do

• Handle incoming inquiries and concerns in a courteous, prompt, and solution-driven manner.
• Use computer systems to investigate problems, research details, and arrive at accurate resolutions.
• Route calls to the right department or staff member when needed so the caller has a smooth experience.
• Track unresolved matters and continue follow-up until each issue is fully closed, keeping the caller updated along the way.
• Keep clear and complete records of calls, notes, reports, and final outcomes.
• Spot repeated concerns and share observations with supervisors so process improvements can be considered.
• Support the supervisor with additional duties as required to help the call center and university operations run smoothly.

Requirements

• A bachelor’s degree in any discipline from an accredited university is required.
• You should have 1 to 3 years of experience in customer service or a similar role.
• Prior exposure to call center work or formal call center training is preferred.
• Fluency in both English and Arabic is mandatory.
• You need to work with a strong sense of judgment, responsibility, and independence.
• You must be comfortable maintaining professionalism with faculty, students, and other stakeholders.
• Confidentiality must be handled carefully at all times.
• You should be able to resolve routine issues on your own without constant supervision.
• Strong verbal and written communication, effective time planning, and the ability to juggle multiple priorities are essential.

Why this role stands out

This position offers practical exposure to customer relationship management, student support, admissions-style communication, and administrative coordination within a university setting. It can also build a foundation for future growth into roles such as customer service supervisor, student services officer, admissions coordinator, call center manager, CRM specialist, or operations manager.

Additional information

This opportunity was listed in Dubai, United Arab Emirates. The posting indicates a full-time, on-site role and mentions an expiration date of July 24, 2026. The listing also includes a disclaimer that the job platform does not guarantee the authenticity of every posting and advises applicants to verify employers carefully and avoid sharing payments or sensitive personal details. Applicants should stay alert to suspicious activity.