Account Manager

About Kota

Kota is building a new approach to insurance and retirement benefits for today’s workforce. Its two core offerings are Kota Platform, a fully integrated benefits platform, and Kota Embed, an embedded insurance solution designed to make benefits easier to access, more valuable, and globally usable.

The company supports benefits for tens of thousands of employees at some of Europe’s most innovative businesses, including Carwow, Tines, Zoe, and Remote. Established in 2022, Kota has secured over €20M in funding from investors such as EQT Ventures, Eurazeo, Northzone, and Frontline, alongside founders and leaders from Workday, Remote, Personio, OpenAI, and more.

The Opportunity

Kota is looking for its first Account Manager to join the Kota Platform team and take ownership of customer success after onboarding. The role will manage a portfolio of SMB and mid-market clients, acting as a long-term partner to support retention, growth, and value delivery across employee benefits in the UK and Ireland.

This is a key early hire within the business team. The position will span renewals, account expansion, and customer health, while also helping establish the processes, operating rhythms, and standards that will support future scale.

You’ll sit at the intersection of customers, product, benefits, and support, helping ensure clients remain confident, compliant, and consistently benefit from the platform.

Key Responsibilities

• Identify and drive expansion opportunities across benefits, geographies such as the UK and Ireland, and different use cases through upselling and cross-selling.
• Own retention and customer success across a portfolio of SMB and mid-market accounts, making sure customers are activated, live, and continuously realising value.
• Serve as a trusted advisor on benefits operations, platform adoption, and best practices, while partnering closely with Benefits and Customer Experience teams to manage renewals and reduce churn risk.
• Create and maintain detailed account plans covering goals, risk areas, health indicators, renewal dates, and expansion pathways, supported by accurate forecasting.
• Manage account health and escalations by coordinating issue resolution across Customer Experience, Product, and Benefits, while tracking usage, engagement, and operational complexity.
• Represent the customer voice by converting feedback into structured insights that help shape product priorities, success measures, and the future direction of Customer Success at Kota.

What You Should Bring

• Prior experience managing a portfolio of accounts in Customer Success, Account Management, or another post-sales role.
• Confidence working with SMB and mid-market customers in a fast-paced environment.
• Strong commercial judgement around renewals, expansion, and explaining value clearly.
• Ability to handle complexity across product, operations, and regulated settings.
• Excellent communication skills and the ability to build trust with both customers and internal stakeholders.
• A highly organised, proactive approach with the ability to create structure in a new or evolving environment.
• Helpful but not essential: experience in SaaS, HR technology, fintech, or regulated products.

Why Join Kota

This is a chance to become the first Account Manager at Kota and directly influence how account management is built.

You’ll support ambitious, fast-growing companies and help them get meaningful value from benefits that matter to employees.

You’ll be part of a team that values ownership, clarity, and thoughtful problem-solving.

There is strong room for growth as the company and team continue to scale.

Company Values

• Have Integrity: Stay grounded in purpose and never let the “how” compromise the “why.”
• Care Deeply: Pay attention to detail, take the extra step, and aim to delight customers.
• Own Your Ship: Question assumptions, do the work, use data, and take responsibility for outcomes.
• Raise the Bar: Continuously push beyond good enough and expect higher standards from yourself and the team.
• Play to Win: Challenge convention and approach work with a competitive, determined mindset.

Kota Benefits

• Health insurance through Kota, with a generous allowance
• Workplace pension with employer matching contributions up to 5% via Kota
• Home office stipend to support remote work setup
• 25 days of paid time off each year
• Annual company-wide offsite plus a separate team offsite
• Attractive stock options available to all employees

Additional Information

The role is full-time and remote. The position is based in Dublin, County Dublin, Ireland, and the work scope covers customers across the UK and Ireland.