Accommodation Supervisor

Role overview

The Accommodation Supervisor will manage the day-to-day running of residential or lodging facilities in Jubail. The position focuses on keeping rooms and shared spaces clean, safe, and in good working order while meeting company requirements and local rules. The right candidate will combine hospitality-minded service with strong organization and team leadership.

Operations and maintenance

• Handle daily arrivals, departures, and room allocation activities.
• Carry out routine checks of rooms, shared areas, and facility spaces to make sure cleanliness and maintenance standards are consistently met.
• Work closely with housekeeping and maintenance teams to address repairs, deep-cleaning needs, and other facility concerns without delay.
• Track stock of linens, cleaning materials, furniture, and guest amenities while staying within budget limits.

Team supervision

• Lead, train, and roster housekeeping, maintenance, and front-desk staff.
• Review staff performance, share helpful feedback, and complete performance evaluations.
• Make sure every team member follows health, safety, and company procedures.

Resident and guest relations

• Serve as the main contact for complaints, questions, and service requests from residents or guests, and resolve concerns efficiently and tactfully.
• Apply accommodation rules, regulations, and community standards in a fair and consistent way.
• Help maintain a friendly, respectful, and secure living environment.

Administration and compliance

• Keep accurate records of occupancy, room status, maintenance activity, and key control.
• Prepare regular operational updates and reports for management using approved software tools.
• Ensure compliance with health, safety, and fire requirements, including arranging drills and safety checks as needed.

Skills and qualifications

This role calls for 1 to 3 years of experience in facilities management or housing supervision. Strong spoken and written English is required for day-to-day communication with residents, management, and vendors. The candidate should be comfortable using Microsoft Office, especially Excel, Word, and Outlook, and should also be able to work with property management systems. Good leadership, communication, and problem-solving skills are essential, along with the ability to stay calm during emergencies and handle conflicts effectively.