Team Lead

About Canon Business Services ANZ

Canon Business Services ANZ has been at the forefront of Business Process Optimisation and IT services for over two decades. We collaborate closely with our clients to create customised solutions that enhance operational efficiency and growth potential. Known for reliable and scalable service management, many of our clients maintain partnerships with us for over ten years. Our culture supports career advancement and values your contribution to our ongoing success.

Role Overview

As a Team Lead reporting to the Technology Centre Manager, you will manage a small team in a structured, SLA-focused operational setting. Your role will involve both hands-on tasks and leadership duties to ensure quality standards, client commitments, and service levels are consistently met. Your team plays a key part in delivering document digitisation services that improve clients' information access, governance, and operational efficiency.

Key Responsibilities

• Guide and support the team in daily operational activities and fulfillment of client requirements.
• Track and ensure team performance aligns with SLAs, adhering to operational procedures and quality benchmarks.
• Serve as the initial escalation point for operational problems and client inquiries.
• Manage workflow and prioritize tasks to guarantee consistent output across the team.
• Facilitate onboarding, training, and continuous development for team members.
• Maintain precise reporting and regularly update on team performance.
• Identify process enhancements to boost efficiency and service standards.
• Collaborate with internal stakeholders to ensure service delivery alignment.

Candidate Profile

• Experience in team support or leadership within SLA-based environments.
• Comfortable working in operational settings handling significant volumes of information or transactions.
• Strong organizational capabilities to juggle multiple responsibilities and deadlines.
• Skilled in coaching, training, and developing team members.
• Proficient with operational systems and reporting tools such as Microsoft Office and CRM or workflow platforms.
• An aptitude for identifying improvements in processes and enhancing operational effectiveness.
• Excellent communication, meticulous attention to detail, and a proactive, solution-oriented mindset.

Benefits and Culture

We provide a collaborative and supportive team atmosphere with leadership investment in your growth. Our workplace encourages diversity and inclusivity, embracing all backgrounds, cultures, and identities. Flexible work arrangements are supported where possible to promote work-life balance, motivation, and productivity. Eligibility to work in New Zealand is required to apply.

Location and Employment Type

This is a full-time, onsite position based in Canterbury, New Zealand.