Systems Administrator

Overview

This opportunity is for a Systems Administrator in the United States, working remotely for a partner organization that handles the hiring process and all follow-up steps. The role sits within a fast-moving managed services setting where you will support complex, multi-tenant IT environments for a varied client portfolio.

You will serve as a senior escalation contact for difficult technical issues involving servers, networks, endpoints, and cloud platforms, with a focus on fast investigation and resolution. The position calls for deep technical knowledge, strong client communication, and close collaboration with internal engineering teams. It is a hands-on position with broad exposure to Windows Server, Microsoft 365, Azure, networking, and security tooling, and it suits someone who enjoys solving infrastructure problems in a service-oriented environment.

Key accountabilities

• Take ownership of escalated issues across servers, networks, endpoints, and cloud systems, and work them through to timely resolution.
• Investigate complex infrastructure incidents, perform root-cause analysis, and implement effective fixes.
• Keep clients informed with clear, professional updates while setting expectations throughout the support process.
• Administer and support Windows Server, Active Directory, Azure AD/Entra ID, Microsoft 365, Exchange, and Intune environments.
• Diagnose network issues involving DNS, DHCP, VLANs, NAT, and VPN setup or connectivity.
• Use best practices for endpoint protection, backups, disaster recovery, and patching.
• Leverage scripting and automation, especially PowerShell, to streamline operations and speed up resolution.
• Record troubleshooting steps and outcomes, contribute to internal documentation, and help strengthen service processes.
• Support junior engineers as a mentor and escalation resource, and partner with leadership on operational improvements.

Requirements

• At least 3 to 5 years of experience in IT support or systems administration, ideally in an MSP or enterprise setting.
• Strong working knowledge of Windows Server, Active Directory, Azure AD/Entra ID, and Microsoft 365 administration.
• Solid understanding of networking basics, including Layer 2/3 concepts, VLANs, DNS, DHCP, NAT, and VPNs.
• Exposure to endpoint security platforms, backup tools, and patch management systems.
• Hands-on experience with PowerShell scripting and automation workflows.
• Good incident handling, troubleshooting, and change management capability.
• Strong written and spoken communication skills with confidence in client-facing conversations.
• Ability to work independently, manage priorities, and stay effective in a high-pressure, fast-paced environment.
• Professional certifications such as CompTIA, Microsoft, or ITIL are beneficial.

Benefits

• Pay that is competitive and aligned with experience.
• 100% remote work within the United States.
• Medical, dental, and vision insurance coverage.
• Paid leave, holidays, and flexible time-off arrangements.
• Support for professional learning and certifications.
• Access to a broad mix of enterprise and cloud technologies.
• Opportunities for career progression in a rapidly growing technical organization.
• A collaborative engineering culture that encourages learning and knowledge sharing.

Additional information

The hiring process is managed by a partner company, and applications are reviewed and progressed by that employer rather than this listing provider. A matching system may be used to shortlist candidates against the role’s core requirements before the information is passed to the hiring team for interviews and next steps.

Data privacy notice

Submitting an application means your personal information may be processed to assess your fit for the role and shared with the employer for recruitment purposes. This may be based on legitimate interest and pre-contractual steps under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection at any time.

Automated tools may support parts of the recruitment workflow, such as reviewing applications, analyzing resumes, or checking responses for consistency or verification signals. These tools assist recruiters and do not replace human judgment, and final hiring decisions are made by people.