Service Desk Manager

About the Role

We are looking for a capable professional to join the Information Technology Operations team for the Coimbatore Ops - Shared project. The client is Cross Client, an organisation known for delivering broad, cross-sector services that help improve operations and support innovation.

What You Will Do

In this role, you will support IT production systems and services from a customer service and operations perspective. Your work will focus on handling incidents, issues, and outages, along with investigation and recovery activities to keep IT services running smoothly.

• Manage the delivery of IT production systems and services.
• Lead incident, issue, and outage handling from logging through restoration.
• Investigate problems and support service recovery efforts.
• Contribute to team discussions and help solve operational challenges.
• Build working knowledge of systems and service delivery processes to support daily operations.
• Complete assigned work carefully, with attention to accuracy and timely closure.
• Work with colleagues to spot repeat issues and support improvement initiatives.
• Communicate updates clearly and professionally with stakeholders.
• Work within defined procedures while being open to learning and adapting to new tasks.

Candidate Profile

This opportunity is suitable for Any Graduate applicants.

Required Technical Strength

Advanced knowledge of Microsoft Windows Desktop Management is required for this position.

Additional Information

This is a walk-in hiring opportunity for the Chennai location. The role is tied to the Information Technology Operations function and involves service desk management responsibilities.

Compensation

The offered pay is in the range of INR 2,00,000 to INR 3,00,000 per year.