Saturday Receptionist

About the Company

MSL Motor Group is a long-established, family-run business that has been operating since 1959. It works alongside MDL (Motor Distributors Limited), the Irish importer for Mercedes-Benz, BYD, Smart and XPeng. The company has built a strong reputation for consistently delivering high standards, and its team of more than 250 people is supported by a positive workplace culture, ongoing development, progression opportunities and competitive pay.

The group is a main dealer for Mercedes-Benz, BYD, Smart, XPeng and ŠKODA in Dublin. It is currently hiring a Saturday Receptionist to join the team based on the Navan Road in Dublin 7.

Key Duties

• Answer incoming and outgoing phone calls and route them appropriately.
• Understand what each customer needs and handle calls in a courteous, professional way.
• Treat every visitor and caller as a valued guest.
• Send thank-you cards after telephone surveys are completed.
• Enter, maintain and update customer records in the DMS system and other portals.
• Reach out to customers about new product launches, vehicle updates, test-drive promotions and used-car offers.
• Keep the CRM updated with leads and any relevant information gathered.
• Escalate customer concerns to the appropriate manager when needed.
• Distribute Smart text campaigns for new and used car sales.
• Follow up with customers after vehicle handover to check satisfaction levels.
• Work closely with the service administration team to help ensure an excellent customer experience.
• Handle GDPR-related customer data matters carefully.
• Prepare reports and carry out a range of ad hoc administrative tasks.
• Resolve customer issues and complaints where possible.
• Provide holiday cover for the showroom host when required.

Candidate Profile

• Prior experience in a comparable receptionist or customer service role is preferred.
• Strong customer service capabilities are essential.
• Fluency in English is required.
• Good administration and IT ability is needed.
• A commitment to excellent customer care and high service standards is expected.
• A professional telephone manner is important.
• Strong communication and interpersonal skills are necessary.
• The ideal candidate should be organised, detail-focused and able to work efficiently.
• Ability to use initiative, manage several tasks at once and work to deadlines is important.
• Should be a strong team player.
• Must be adaptable, quick to learn and able to think on their feet.
• A positive, proactive and enthusiastic approach is preferred.
• Should be able to identify customer needs and expectations accurately.

Application Details

Applicants are asked to submit a cover letter that includes availability and salary expectations, together with a full CV.