Retail Assistant - Checkouts

About the role

Woolworths Group is looking for a Retail Assistant to join the checkouts team in Wellington. In this role, you’ll help deliver smooth, accurate, and friendly checkout service while supporting a positive shopping experience for customers.

Roster

This position follows the below roster:

• Tuesday: 12:00 PM to 8:00 PM
• Wednesday: 2:00 PM to 10:00 PM
• Thursday: 12:00 PM to 8:00 PM
• Friday: 2:30 PM to 10:00 PM
• Saturday: 11:00 AM to 7:00 PM

What you’ll do

• Scan and pack purchases accurately, keep queues moving, and process refunds with courtesy and care.
• Provide helpful, positive interactions and assist customers with questions or concerns, escalating issues where needed.
• Support cash office tasks such as banking, reconciliations, and investigating discrepancies.
• Keep the checkout and store environment tidy, organised, safe, and compliant with uniform and workplace standards.
• Share ideas and feedback that can improve service and enhance the overall customer journey.

What you’ll need

• Strong customer service skills with a warm, approachable, and helpful manner.
• Ability to work quickly and accurately in a busy environment.
• Confidence handling cash and carrying out basic cash-related tasks.
• Clear communication skills for dealing with customers and collaborating with teammates.
• A professional, values-led approach with good judgment and respect for company policies.

Working at Woolworths Supermarkets New Zealand

With more than 185 stores and 20,000 team members across Aotearoa, Woolworths Group aims to make everyday life a little better for Kiwi customers. The team is known for being friendly, practical, energetic, and open to new ideas, with a culture that values collaboration, curiosity, and mutual respect.

What you can expect

• Team discounts across Woolworths Group brands, along with a rewards program that recognises purposeful work.
• Access to Sonder, offering free and confidential 24/7 support for financial, medical, safety, psychological, and physical wellbeing needs for team members and their families.
• Exposure to a large global business with broad career opportunities across many disciplines.

Our commitment to inclusion

Woolworths Group values diversity, equity, inclusion, and belonging, and encourages applicants from all backgrounds to apply. If you need adjustments during the hiring process, support can be arranged upon request.

About Woolworths Group

Woolworths Group is a large organisation with more than 200,000 people working together to create better experiences for customers and communities. The company promotes a supportive, flexible, and care-driven environment where team members are encouraged to grow, contribute ideas, and make a meaningful impact.