Remarketing Executive

Role overview

The Remarketing Executive oversees the daily handling, preparation, and coordination of vehicles and other assets that are listed for sale through the company’s remarketing channels. Reporting to the Remarketing Team Leader, this position is centred on keeping operations efficient, presenting assets to a high standard, and helping the team meet its performance goals.

This role calls for strong attention to detail, sound organisation, and a proactive mindset when solving issues. Working closely with operations, transport, and customer-facing teams, the successful person will help ensure assets are prepared smoothly and delivered for auction without delays.

Responsibilities

• Prepare vehicles and other assets for sale while maintaining quality expectations and timing requirements.
• Enter, review, and update asset data accurately in internal systems.
• Track the progress of allocated stock and follow up on delays to keep items on schedule for sale.
• Handle customer support through phone and email and respond to call queues in a timely way.
• Help resolve asset-related issues such as encumbrances, WOVR status, and missing or outstanding documents.
• Support efforts to increase buyer engagement both locally and overseas.
• Work toward SLA and KPI targets, including timely registration cancellations and refund processing.
• Contribute to goals such as reducing days to sale and improving overall asset return.
• Coordinate with operations and transport teams on vehicle moves, inspections, and auction readiness.
• Spot and escalate any issues that could slow down asset processing.
• Take part in process improvements that make the team more efficient.
• Provide clear and prompt updates to sellers and buyers on asset status, auction steps, and post-sale actions.
• Assist with customer questions and auction-related concerns, escalating complex matters when needed.
• Ensure customer processes, including the Personal Effects Process, are completed within agreed SLAs.
• Keep internal records current so they accurately reflect asset status and team activity.
• Help prepare performance information and reports for the Remarketing Team Leader.
• Follow internal procedures and external regulatory requirements.
• Carry out other duties as assigned.

Requirements

• Experience in administration, operations, or customer service; background in remarketing, auctions, or automotive work is advantageous.
• Comfort with data entry and with using operational systems or CRMs.
• Basic knowledge of asset management or auction workflows is preferred, though not essential.
• Strong organisation and time management skills, with careful attention to detail.
• A proactive, solutions-focused approach and the ability to prioritise effectively.
• Clear communication and strong interpersonal skills for working with teams and customers.
• Ability to perform well in a busy, deadline-driven setting.
• Team-oriented attitude with a willingness to work toward shared objectives.
• Openness to learning new processes, tools, and systems.
• Flexibility to support operational growth in a startup-style environment.
• Professional office-based work environment.
• Travel may be required across Australia and New Zealand for meetings and site visits.

Additional information

This is an office-based role in Geelong, Victoria. The position supports day-to-day remarketing operations and may involve collaboration with colleagues and customers across Australia and New Zealand.

About the working style

The role is suited to someone who can work at pace, manage competing priorities, and maintain accuracy while supporting auction and asset-preparation workflows.