Receptionist – SETS

Role overview

As the first point of contact for people reaching out by phone or arriving in person, the receptionist helps create a professional and welcoming impression of the practice. This role is responsible for managing front-desk communication, supporting client flow, and handling basic administrative and billing tasks.

Core duties

• Respond to incoming telephone calls and route messages appropriately.
• Welcome clients and guide them to the waiting area.
• Receive, relay, and track telephone and other messages.
• Keep client business records current and accurate.
• Prepare invoices and billing documents.
• Accept payments from clients.
• Carry out other related front-desk and administrative duties as needed.

Additional information

This position is the public-facing front desk contact for the practice, so professionalism, courtesy, and clear communication are essential.

Reference note: Receptionist SETS JP.