Project Coordinator, B2B

Role overview

This position supports the delivery of strong customer service for Liberty Business clients and prospects while working across teams inside the organization.

What you'll do

You will help keep service delivery on track by connecting internal teams and making sure customer commitments are met. The role supports customer satisfaction, retention, and business continuity through clear, timely coordination.

• Use the established Clean Order Process to manage orders and queries so they are completed within service level targets, giving clear guidance and escalating issues when needed.
• Act as the single point of contact for assigned service activities and own each item through to implementation.
• Coordinate implementation teams so deliverables, timelines, and budget commitments are achieved.
• Make sure agreed milestones are delivered on time, especially Ready for Service dates that define customer delivery expectations.
• Monitor every part of the work order against scope, budget, and schedule constraints.
• Work with and escalate to the relevant FLOW teams when necessary to support successful completion of the work order.
• Run agreed testing and acceptance steps and secure completion sign-off from internal or external customers.
• Ensure all work-order documentation is properly saved in both online and offline formats, where required.
• Oversee the output of system integrator partners and third-party contractors.
• Coordinate customer internal teams and external contractors so work-order requirements are delivered, while also supporting Sales, raising orders, and following through to deadlines.
• Provide progress updates to key stakeholders during implementation within the required timeframes.
• Prepare job-order requirements so work is completed on time and in line with SLA expectations.
• Update and submit order logs to the customer and account team, and report on order management activity.
• Send required documentation to the customer presales support team.

What you'll need

The role calls for a first degree in Information Technology or a closely related qualification, along with at least three years of experience in the telecommunications industry, ideally in a customer service setting. You should understand customer service and service delivery operations, be familiar with C&W products, services, and SLAs, and bring strong planning and organizational ability. The job may involve travel to customer sites across the island. You also need solid proficiency with MS Office and the ability to use or learn tools such as Salesforce, Liberate, Cerillion, and SCCD. Strong spoken and written communication skills are essential.

About the company

Liberty Latin America operates as a major telecommunications provider across more than 40 markets in Latin America and the Caribbean, offering video, broadband internet, telephony, and mobile services through brands including VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica.

Why join us

The company focuses on technology-driven service and innovation, with a shared goal of helping customers connect, work, live, and enjoy life without interruption. Its culture emphasizes growth, collaboration, and delivering meaningful moments for customers across its markets.

Equal opportunity statement

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants. Hiring decisions are made without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy or childbirth, race, religion, sexual orientation, or any other protected category under applicable laws.