Patient Coordinator

About the clinic

Cosmo Di is a premium aesthetic clinic based in Dubai. The clinic focuses on personalised treatment plans, high-quality care, and a client experience that is treated as just as important as the treatment outcome.

Role overview

The clinic is looking for a Patient Coordinator to take full ownership of the client journey and support the day-to-day running of the business. This is a busy, multi-tasking role for someone who is comfortable being the primary contact for clients and who can manage both communication and operational coordination.

This position is not limited to basic reception work. It involves active client handling, appointment management, clinic coordination, reporting, and operational follow-through throughout the day.

Client communication and conversion

• Respond to client enquiries across WhatsApp, Instagram, and other communication channels in polished, professional English.
• Provide complete and timely replies, address questions clearly, and turn conversations into confirmed bookings.
• Explain the clinic’s treatment approach and help clients choose the most suitable first appointment or service.
• Follow up with previous clients to encourage repeat visits and reconnect with clients who have been absent for some time.

Bookings and patient journey

• Maintain the appointment calendar and send booking confirmations.
• Monitor next-day appointments and chase any that are still unconfirmed.
• Receive clients on arrival and oversee the visit from check-in through to check-out.

Clinic operations

• Work closely with specialists during the day to manage client arrivals, room availability, treatment timing, and smooth workflow.
• Maintain clinic standards, including cleanliness, supplies, stock levels, and inventory control.
• Process daily payments, manage petty cash, and complete end-of-day reconciliation.
• Handle opening and closing procedures.
• Prepare recurring reports covering bookings, sales, and client-related metrics.
• Liaise with suppliers and external contractors on operational matters.
• Keep client records and consent documents organised while protecting confidentiality at all times.

Requirements

• Strong written and spoken English is essential.
• Excellent communication and interpersonal skills with a genuine service mindset.
• Confidence in converting interest into confirmed appointments and sales.
• Ability to juggle several tasks at once while staying organised and accurate.
• Quick learner who can adapt to new processes and responsibilities.
• Dependable, observant, and detail-focused.
• Previous experience in a premium client-facing environment is required; background in an aesthetic clinic, beauty business, or hospitality is an advantage.
• Comfort using booking platforms and messaging tools.

What the clinic offers

• A competitive salary, to be discussed individually based on experience.
• A clear progression route, with the possibility of moving into a Clinic Supervisor role.
• Employment visa support and medical insurance.
• A premium workplace environment with a small, dedicated team.

Schedule

This is a full-time, on-site position in Dubai. The workweek is 5 days, followed by 2 days off.