Optometrist / Sr. Optometrist

Role overview

Lenskart is hiring an Optometrist or Senior Optometrist for its Kochi store. This position reports to the Store Manager, with a skip-level reporting line to the Areas Operations Manager. The role goes beyond routine eye examinations and also includes sales, product guidance, stock handling, store standards, and customer experience responsibilities.

About the company

Lenskart is a rapidly expanding eyewear business in India, focused on prescription eyewear, branded contact lenses, and sunglasses. The company serves customers across a large store network and operates a manufacturing facility in New Delhi that produces 3 lakh glasses every month.

Key responsibilities

• Welcome walk-in customers warmly, guide them to the clinic, and encourage free eye check-ups.
• Help maintain sales floor standards, assist with stock checks, and support daily store activities to create a strong shopping experience.
• Use the POS system correctly so transactions are handled smoothly and efficiently.
• Handle customer concerns professionally and work toward high customer satisfaction.
• Carry out eye examinations using Lenskart’s 12-step optometry process.
• Explain prescriptions clearly and educate customers on single-vision and progressive lenses while recommending suitable lenses and frames.
• Check fitted lenses for quality before handing products over to customers.
• Recommend products based on customer preferences and needs, including identifying unstated requirements through careful questioning.
• Support sales targets, eye-test conversion goals, return control, and overall SOP compliance.
• Coordinate product pickup after warehouse communication and attempt to resolve return-related issues.
• Keep the store clean and aligned with company standards, including frames and equipment maintenance.
• Protect store equipment and monitor stock to avoid shortages or damage.

Skills and competencies

The role requires a balance of clinical optometry knowledge and retail sales ability. Strong communication, customer handling, active listening, prioritization, adaptability, and ownership are important for success.

Eligibility

Candidates must have a B.Sc. in Optometry. The role also mentions a minimum qualification of a Diploma in Optometry.

Additional information

Reporting line: Store Manager. Skip level: Areas Operations Manager. The job description also references a JD video link, which has been removed here.