Operations Executive

About the company

Swift is developing a modern checkout and fulfillment solution for India. The platform brings payments and logistics together to support end-to-end fulfillment needs, helping businesses deliver an experience comparable to leading e-commerce brands while reducing both time and cost. In practice, it enables sellers to build and run their own sales channel without needing a marketplace-style listing.

The company’s focus is to remove the operational burden around online selling for small businesses and SMBs. Through its solution, SMBs and D2C brands can access capabilities such as next-day delivery, same-day delivery, live parcel tracking, card and cash on delivery, and scheduled delivery, making shipping as straightforward as accepting payment.

Swift aims to become a reliable, easy-to-use, and affordable checkout platform.

Role overview

The Operations Executive will act as the main contact for 3PL vendors and delivery partners, ensuring clear communication and strong coordination with external operational partners. The role also involves managing day-to-day escalations, driving closure on issues, and maintaining SLA performance across operations.

What you will do

• Track operational performance and courier health metrics to ensure service levels remain on target.
• Coordinate with account management teams and courier partners to resolve customer escalations quickly and effectively.
• Handle weekly or bi-weekly reconciliations to detect SLA misses and ensure prompt closure of open issues.
• Prepare performance reports and participate in business review discussions with vendors to improve cost efficiency, SLA outcomes, and load allocation.

What the company is looking for

• Strong verbal and written communication skills; working knowledge of MS Excel will be an advantage.
• Ability to solve problems and manage multiple complex, high-pressure situations.
• Experience using Freshdesk or a similar ticketing platform.
• Composure under pressure, along with an empathetic approach to customer escalations.
• Background in customer support or vendor operations.
• Capability to listen carefully, resolve conflicts, and take full ownership of issues.
• Mandatory 2 to 3 years of experience in a logistics aggregator environment.

Additional information

This opportunity is suited to someone who is self-driven, can work independently, and takes initiative without close supervision.

Key takeaways

• You will join a compact but highly capable team.
• You will work closely with leadership to define, scope, estimate, and plan different parts of the operations process.
• As part of a young startup, you will contribute to both strategic and day-to-day decisions with a high level of ownership.