Office Administrative Assistant

About the company

Best Home Health Providers Inc. has expanded from serving 10 patients to caring for thousands across the Bay Area and beyond in only six years. The organization has earned recognition for the quality of its care and continues to scale quickly. Its approach is centered on treating patients as people, not numbers.

The company’s mission is to help patients transition safely and smoothly back home after time in a medical facility by providing guidance and support throughout recovery.

Role overview

This Office Administrative Assistant role is a hands-on support position for a home health environment. The person in this role will help keep office operations running smoothly by coordinating between clinical staff, field clinicians, patients, and outside healthcare partners. The position calls for someone highly organized, attentive to detail, comfortable working with confidential health information, and committed to compliance and efficiency.

The workplace emphasizes teamwork, empathy, and quality service to help patients and families feel supported during recovery.

This is a non-exempt position with pay of $22 to $25 per hour.

Responsibilities

• Keep patient medical records orderly and protected while following HIPAA requirements.
• Process, scan, index, and confirm clinical documents in the electronic health record system.
• Respond to approved requests for medical records in line with agency procedures.
• Track medical and office inventory, coordinate supply requests from clinicians, and handle incoming shipments.
• Manage a busy fax queue, route physician orders, and distribute documents as needed.
• Answer multi-line calls, welcome visitors, and direct questions to the right person or team.
• Carry out data entry tasks, update patient details, and support scheduling and tracking logs.
• Keep the office space neat, professional, and well organized.

Requirements

• 1 to 2 years of experience in administrative or clerical work, ideally in home health, hospice, or a medical office.
• High school diploma or an equivalent qualification is required; an associate degree or administrative certification is preferred.
• Working knowledge of HIPAA rules and patient privacy standards.
• Comfort using Microsoft Office, common office equipment, and electronic health record systems.
• Strong organization, communication, multitasking, and collaboration abilities.
• Ability to remain seated or standing for long stretches.
• Frequent computer and office equipment use is expected.
• Ability to occasionally move or lift boxes weighing up to 25 pounds.

Benefits and perks

• Generous paid time off policy.
• Wellness days.
• Paid sick leave.
• Paid bereavement leave.
• Training and development opportunities.
• Company social events.
• Referral bonus.
• 401(k) retirement plan with company match.
• Health insurance options covering medical, dental, and vision.
• Flexible spending account.

Additional information

This role requires careful handling of sensitive medical information, adherence to office procedures, and the ability to support a fast-paced healthcare setting. The role also includes physical expectations such as extended sitting or standing, regular computer use, and occasional lifting of boxes up to 25 pounds.