Lead Developer

Role Overview

This position is for a Lead Developer who will build and refine customer communication solutions using QI Digital Advantage Suite, QI Scaler, Quadient Inspire Interactive, and Quadient Inspire. The role focuses on creating scalable hybrid applications that serve retail banking and commercial lending clients while maintaining secure, reliable, and high-quality customer communication journeys aligned with enterprise standards and business objectives.

Key Responsibilities

• Develop complete customer communication solutions on QI Digital Advantage Suite and QI Scaler, ensuring they meet functional needs, expected performance, and quality benchmarks.
• Set up, build, and improve Quadient Inspire Interactive and Quadient Inspire templates for dynamic content, complex business rules, and reusable components across financial offerings.
• Study user journeys and document flows to convert business requirements from retail banking and commercial lending teams into sound technical designs within the communication platforms.
• Work closely with product owners, business analysts, and architects to clarify requirements and keep solutions aligned with enterprise architecture and compliance expectations.
• Improve and modernize existing Quadient-based applications to boost maintainability, reuse, and performance while lowering operational risk and incidents across environments.
• Partner with quality engineering teams to define testing approaches, prepare reusable test data, and support functional, regression, and performance testing for all releases.
• Guide developers and support teams by sharing practical standards and best practices for QI Digital Advantage Suite, QI Scaler, and Quadient Inspire toolsets.
• Track production workloads and logs for customer communication services, investigate issues early, and apply preventive actions to improve platform stability and resilience.
• Prepare clear documentation for solution designs, configuration practices, and deployment runbooks to support knowledge transfer and long-term maintenance across teams.
• Collaborate with infrastructure and DevOps teams to improve build and deployment pipelines for Quadient components and enable smooth movement of changes through non-production and production environments.
• Engage business stakeholders regularly to collect feedback, identify improvement ideas, and recommend enhancements that raise customer satisfaction and operational efficiency.
• Follow security, privacy, and compliance requirements relevant to banking communications, including safe customer data handling and audit-ready traceability.
• Work effectively in a hybrid setup by using collaboration tools, clear communication, and good time management to deliver consistent outcomes within a day-shift schedule.

Experience and Qualifications

The role calls for 8 to 12 years of professional software development experience, with strong exposure to enterprise-scale customer communication management programs.

Hands-on expertise with QI Digital Advantage Suite and QI Scaler is needed, including configuration, scripting, integration, and performance tuning.

Advanced capability in Quadient Inspire Interactive and Quadient Inspire is expected, including template creation, data mapping, business rule setup, and output channel configuration.

Knowledge of retail banking and commercial lending processes is important for producing accurate statements, notices, and customer correspondence.

Strong ability in requirement analysis, solution design, defect resolution, and stakeholder communication is required in a hybrid work environment.

Familiarity with version control tools, build automation, and deployment practices is expected to support dependable delivery of communication solutions.

A continuous learning mindset is important, along with willingness to stay current on QI and Quadient updates and emerging best practices in customer communication technology.

Certification

A Quadient Inspire Certified Professional certification is required.

Eligibility

Any graduate may apply for this role.

Working Model

This is a hybrid position based in Pune, India, with a day-shift schedule.